Page 6 - GOLDAIR HANDLING APOLOGISMOS 2017

REPORT 2017

CONTENTS Message from the CEO 6
1 1.1. Αt a glance 10
1. COMPANY PROFILE
8
1.2. The Goldair Handling Company
12
1.3. Company History
16
1.4. Vision, mission and values 14
1.5. Business model and strategic priorities 16
1.6. Membership in associations and organisations 18
1.7. Distinctions and Awards 20
1.8. Our subsidiary Goldair Handling Bulgaria Ltd 21
2 2. QUALITY OF SERVICES AND RESPONSIBILITY IN OPERATIONS 26
28
2.1. Our services

2.2. Assurance of Quality of Service
30
2.3. Mutually beneficial relations with our clients
33
2.4. Responsible communication 32
2.5. Trust relationships with suppliers 34
3 3. CORPORATE SOCIAL RESPONSIBILITY AT GOLDAIR HANDLING 36
3.1. Sustainable Development Policy and Axes
38

3.2. Organisational structure for Sustainable Development
39
3.3. Goldair Handling’s contribution to the UN Sustainable Development Goals
42
3.4. Goldair Handling’s stakeholders 41
3.5. Identifying material issues 48
3.6. Targeting 51
4 4. FINANCIAL RESULTS AND CORPORATE GOVERNANCE 52
Financial analysis
4.1.
54

4.2. Corporate Governance
54
Risk Management
4.3.
4.4. Transparency and Conflict of Interest 58
59
5 5. HEALTH AND SAFETY MANAGEMENT 60
63
5.1. Equipment safety maintenance
64
5.2. Cargo Terminal Safety

5.3. Care for Occupational Health and Safety
5.4. Promotion of a Health and Safety culture 65
68
5.5. Participation in Health and Safety conferences and events 71
5.6. Emergency Response Plan-ERP 71
6 6. OUR PEOPLE 72
6.1. The human resources of Goldair Handling
74
78
Training
6.2.
6.3. Evaluation and recognition
6.4. Additional benefits 81
83
6.5. Open and two-way communication 83
6.6. Equal opportunities and diversity 85
7 7. ENVIRONMENTAL RESPONSIBILITY 86
7.1. Environmental policy and environmental incident response procedure
88
89
7.2. Quality and environment committee
7.3. Green Team
90
7.4. Environmental training and investment 90
7.5. Environmental performance 91
8 8. GOLDAIR HANDLING’S SOCIAL CONTRIBUTION 94
8.1. Support of vulnerable social groups
96

8.2. Employee volunteerism
97
Environmental actions
98
8.3.
ABOUT THE REPORT 100
GRI Content Index 104
Independent Limited Assurance Report for Goldair Handling S.A. 116
Feedback form 118
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