Page 18 - GOLDAIR HANDLING APOLOGISMOS 2018

REPORT 2018
1.3

Goldair Handling Services

Goldair Handling cooperates with the largest airlines internationally and provides the following services in each area of activity:

Ground Handling Services: Management functions and supervision, Passenger handling, Baggage handling, Ramp handling, Aircraft
services, Flight operations, Surface transport, Services for passengers with reduced mobility (PRM), Our Gold Services, Cargo and Mail
Handling: Cargo and Mail Handling, Consulting Services.

More specifically, the Company’s services include:

Management functions and supervision
Management functions and supervision include representation services and contact with local authorities or with any other
person, payments that are carried out on behalf of the user and the provision of spaces to their representatives, supervision of
loading, marketing and telecommunications, processing, storage, use and management of loading units, every other supervisory
service prior to, during, and following the flight, as well as every other management service requested by the airlines. Services for passengers with reduced mobility
These services pertain to various arrangements implemented by Goldair Handling in order to improve the travel experience of
Passenger handling passengers with reduced mobility. These passengers may request assistance at each airport in order to be transfered from a
Passenger handling services pertain to passenger handling during departure, arrival, transit, or connection. They mainly specified location to the check-in counter, to go through ticket and hand baggage control, and to board the aircraft once they have
include check-in, inspection of travel documents, baggage check-in, and transport of baggage up to the airport baggage sorting completed customs, and security procedures. They may also seek assistance in boarding and disembarking the aircraft, with
systems. ambulifts, wheelchairs, or any other necessary aid, as applicable, to get to their seat, to stow and recover their baggage inside
the aircraft. Once they have arrived at their destination, they can travel from the baggage claim area to a specified location, board
Baggage handling their connecting flights and, if the need arises, be transported to the restrooms.
Baggage handling services include the entire process of baggage handling in the sorting belts. These services are mainly
related to the screening and preparation of baggage ahead of departure, loading and unloading from the aircraft, and transport Cargo and Mail handling
from the screening room to the sorting room. Cargo and mail handling services are mainly related to the day-to-day handling of freight and mail, preparation of the required
documents, customs procedures, etc. Goldair Handling operates a Cargo Station at Athens Airport and at two additional
Ramp handling airports, in Thessaloniki and Heraklion Crete, providing cargo and mail services on a 24/7 basis.
Ramp handling services mainly pertain to the handling of aircraft, including: marshalling of aircraft during arrival and departure,
servicing of parked aircraft, organising communication with aircraft, loading and unloading of aircraft. Ramp handling services
also include transport of the crew, passengers, and baggage between the aircraft and the terminal, handling during engine start,
push-back of the aircraft during departure as well as arrival; the implementation of the necessary measures, transfer, loading, In 2018, the necessary preparation procedures for CEIV Pharma certification by IATA
on the handling of pharmaceutical products began at the Athens Cargo Station.
and unloading of food and beverages from the aircraft.
In this context, new refrigeration chambers were installed to ensure
more effective handling of pharmaceutical cargo.
Aircraft services
Aircraft services include: interior and exterior cleaning of aircraft, maintenance of sanitary areas, provision of water,
air-conditioning and heating of the cabin, removal of snow and de-icing aircraft.
Our Gold Services
Flight operations In recent years, Goldair Handling has strategically invested in the airports of Athens, Heraklion Crete, and Mykonos, creating
Flight operations include: preparation of the flight at the airport of departure, or at any other location, in-flight service, which Lounges and offering high-quality services. In 2018, the Company invested in the creation of a new Lounge at the ‘N. Kazantzakis’
potentially includes an in-flight change of course, services after the flight. airport in Heraklion, Crete.

Surface transport Consulting services
Surface transport services include the transport of passengers, crew, baggage, cargo and mail between the various terminals Goldair Handling has developed consulting services to convey know-how to emerging ground service markets through its
of the same airport, except for any transport between the aircraft and any other spot within the boundaries of the same airport. specialised staff. A typical example is the successful partnership with the company ICAS, which is active at the Addis Ababa and
It also includes any special transport requested by the airline. Dire Dawa airports in Ethiopia.

18 19