Page 31 - GOLDAIR HANDLING APOLOGISMOS 2018

REPORT 2018
1.9 Certifications ISO

ΙSO 9001:2015, ISO 14001:2015, ISO 22000:2005
Assurance of quality of service Goldair Handling adopts and certifies an Integrated Quality, HACCP 9001
Environmental, and Food Safety Management System for “the
provision of Ground Handling Services for Aircraft, Passengers, 22000
The sector in which Goldair Handling is active is characterised by high technology and quality requirements, as well as fierce competition. Freight and Mail”, in accordance with the standards EN ISO
Therefore, the Company’s application of certified management systems satisfying the requirements of international standards is a significant 9001:2015, EN ISO 14001:2015, and EN ISO 22000:2005. Through ISO
factor for maintaining its competitive advantage and for its momentum and continued growth. these certifications, the Company undertakes to comply with all the 14001
procedures defined by the Quality, Environmental and Food Safety
standards.

ΙΑΤΑ-ISAGO
Goldair Handling In 2009, Goldair Handling became the first Greek ground handling
effectively manages the quality company to obtain international certification IATA-ISAGO (IATA
Safety Audit for Ground Operations Program) for the services
of its services: it provides. The aim of the certification is the improvement of
operational safety in ground services and the reduction of damage
to aircraft and ground service equipment.

Regulated Agent
Goldair Handling has developed strict procedures and is certified
as a Regulated Agent for the 3 Cargo Stations and the 18 outstation
airports where it handles cargo and mail, in accordance with
the National Civil Aviation Security Regulation. This certification
is granted by the Hellenic Civil Aviation Authority (HCAA), once it
has approved the Company’s Security Programme for each area
where cargo and mail handling is conducted, and is required for the
transport of cargo on aircraft carrying out flights within the territory
of the European Union.
Developing policies Constant auditing Revising
and procedures and assessment and improving policies More information related to investments on the part of the Company
throughout the breadth of the results and procedures in Cargo Stations for 2018 under “6.2 Cargo Station Security” in Chapter
of its operations of the implementation whenever “6 Health and Safety Management”.
and ensuring of the Integrated deemed necessary
their implementation Management System AEOF: Authorised Economic Operator (AEO) - Full
Certificate
Goldair Handling holds an Authorised Economic Operator (AEO)
- Full (AEOF) Certificate. Companies holding this certification
are reliable business partners in the international supply chain
and are entitled to specific benefits, depending on the type of
Integrated Management System certificate they hold. The main advantages of this certificate involve
Through the Integrated Management System, the Company continuously monitors the flow of the services it provides and effectively the reduction of administrative costs, simplification of customs
responds to any problems that might arise, taking corrective actions immediately. All employees also undergo relevant training on all procedures, acceleration of cargo and mail flows, improvement
individual topics of the Integrated Management System. and strengthening of customers’ trust and, consequently, increased
Fully aligned with the principle of prevention, the Company implemented scheduled internal inspections, checking the operation of the efficiency and competitiveness.
Integrated Management System. In this context, Goldair Handling developed the AuditUp application, aiming at the electronic monitoring of
internal audits, the monitoring of non-compliance and the dispatch of notifications pertaining to inspections. Known Supplier of Airport Supplies Security
During 2018, a total of 44 internal inspections were carried out throughout the Company’s operational and administrative units. In addition Programme
to internal audits, during 2018, Goldair Handling underwent 170 external audits by airlines, airport authorities and auditing firms, thus During 2018, Goldair Handling was certified for the Athens
strengthening the continuous monitoring and evaluation of the Integrated Management System. International Airport as a Known Supplier of Airport Supplies,
Moreover, as a result of the monitoring of the Integrated Management System, the Company issued 3 new corporate manuals and carried complying with the security measures defined by the Airport and
out 28 revisions to existing manuals. the applicable legislation.

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