Page 7 - GOLDAIR HANDLING APOLOGISMOS 2018

REPORT 2018

CONTENTS

Message from the CEO 2018 6
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GOLDAIR HANDLING: AN OVERVIEW 8 GOLDAIR HANDLING BULGARIA 34 CORPORATE GOVERNANCE 42 RESPONSIBLE OPERATION AND DEVELOPMENT 52
1.1 Vision, Mission and Our Values - How we operate 12 2.1 Categories of services offered by Goldair Handling Bulgaria 36 3.1 Corporate Governance and organisational structure 44 4.1 Sustainable Development Management 54
1.2 Areas of activity 14 2.2 Membership in associations 37 3.2 Management committees 45 4.2 Goldair Handling’s contribution to Sustainable
1.3 Goldair Handling Services 16 2.3 Corporate Governance 37 3.3 Internal audit 48 Development Goals (SDGs) 55
1.4 Strategic priorities and Business Model 18 2.4 Monitoring of Corporate Performance 37 3.4 Effective risk management 49 4.3 Goldair Handling’s stakeholders 58
1.5 The implementation of our strategy 20 2.5 Financial information 38 3.5 Transparency and conflict management 50 4.4 Materiality analysis 63
1.6 ground.net Alliance 22 2.6 Sustainable Development at Goldair Handling Bulgaria 38 4.5 Goals achieved in 2018 and targets for 2019 68
1.7 Customer-oriented philosophy 22
1.8 Customer and passenger personal data protection 26
1.9 Assurance of quality of service 28
1.10 Responsible supply chain 30
1.11 Membership in associations and organisations 33

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OUR PEOPLE 70 HEALTH AND SAFETY 84 ENVIRONMENTAL RESPONSIBILITY 96 GOLDAIR HANDLING’S SOCIAL CONTRIBUTION 106
5.1 Promotion of employment 72 6.1 Occupational Health and Safety management 86 7.1 Management of environmental issues 99 8.1 Support of vulnerable social groups 109
5.2 Training and development of employees 78 6.2 Cargo and mail handling 88 7.2 Lifelong learning on environmental awareness 100 8.2 Employee volunteerism 110
5.3 Evaluation and recognition 80 6.3 Ground support equipment management 89 7.3 Environmental performance 101 8.3 Event for employees’ children 111
5.4 Open communication and additional benefits 82 6.4 Security programme against acts of unlawful interference 90 7.4 Environmental investments 103 8.4 Actions to support Society 111
6.5 Emergency Response Plan - ERP 91 7.5 Environmental actions 104 8.5 Sports 112
6.6 Promotion of a Health and Safety culture 92
6.7 Participation in Health and Safety conferences and events 94
REPORT INFORMATION 114
About the Report 116
Table of Compliance with the Greek Sustainability Code 117
GRI Content Index 119
Independent Limited Assurance Report to Goldair
Aviation Handling S.A. 133
Report evaluation form 135

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