Page 9 - GOLDAIR HANDLING APOLOGISMOS 2018

REPORT 2018

Message from the CEO

With the aim of responding substantially to global challenges, we remain dedicated to the Principles of Sustainable Development,
and we are pleased to present the 3 Goldair Handling Corporate Responsibility & Sustainable Development Report.
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The Report is in accordance with the Global Reporting Initiative (GRI) Standards and all contents have been validated by an independent
external body.
In 2018, we restated the Company’s vision based on our business operation and expansion to new countries. Recognising the value of the
UN Sustainable Development Goals (SDGs), we focused on and worked towards 11 goals, making every effort to achieve them.
Goldair Handling’s steady growth, which continued in 2018, can be attributed to the good performance of Greek tourism, new operations
“We consider sustainability, innovation and services, as well as strategic partnerships and alliances.

and extroversion as key elements Greek tourism, in 2018, saw yet another record-setting year for airport traffic growth, where Goldair Handling served over 160,000
flights – a record number in the 20 year of its operation. The increasing number in flights had significant benefits for passenger and
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to consistent growth. We are operating ramp handling services, where we made new investments in ground equipment, and for cargo and mail handling, inaugurating the
refurbished facilities of our cargo department.
based on best practice models, setting At the same time, persisting in our efforts to further expand our services, we participated, jointly with our Swiss partners AAS, in a
tender to provide Passengers with Reduced Mobility (PRM) services at the Zurich airport, which, among others, significantly raises our
our strategic priorities and strengthening Company’s profile in the international market. Moreover, in line with our corporate policy on provision of quality services to our valuable
customers, we have upgraded our lounge facility in Heraklion Crete, and have introduced “Our Gold Services” to passengers looking for
our social solidarity and environmental comfort and luxury before their flight.

awareness actions”. Maintaining our longstanding collaboration with our customers, we achieved to renew our contracts expiring in 2018, while proceeding
with a strategic partnership in India. Last, we established our subsidiaries, Goldair Handling Croatia and Goldair Handling Serbia, with
the aim of expanding our regional presence.
We consider sustainability, innovation and extroversion as key elements to consistent growth. We are operating based on best practice
models, setting our strategic priorities and strengthening our social solidarity and environmental awareness actions.
Making our mark on a sustainable world – as attested to by the visuals in this year’s report – we are stressing that sustainable
development is the key to an enterprise’s long-term success, therefore, we will continue to work with our stakeholders to this end.

Dimitris Papamichail
Chief Executive Officer

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