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P. 89
8.5 EXTERNAL ASSURANCE REPORT
Material Aspects: Product and Service Labeling
4. Corporate Responsibility and
Sustainable Development Strategy
Generic Disclosures on 4.4 Materiality Analysis p.27
G4-DMA √
Management Approach 5. Responsible Growth
5.5 Customer Service
and Satisfaction p.45
5. Responsible Growth
Customer satisfaction
G4-PR5 5.5 Customer Service √
surveys
and Satisfaction p.45
Material Aspects: Marketing Communications
4. Corporate Responsibility and
Sustainable Development Strategy
Generic Disclosures on 4.4 Materiality Analysis p.27
G4-DMA
Management Approach 5. Responsible Growth
5.6 Responsible Communication
and Marketing p.49
Incidents of non-
compliance with regulations 5. Responsible Growth
G4-PR7 and voluntary codes 5.6. Responsible Communication
concerning marketing and Marketing p.49
communications
Material Aspects: Customer Privacy
4. Corporate Responsibility and
Sustainable Development Strategy
Generic Disclosures on 4.4 Materiality Analysis p.27
G4-DMA
Management Approach 5. Responsible Growth
5.5 Customer Service
and Satisfaction p.45
Complaints regarding 5. Responsible Growth
G4-PR8 breaches of customer 5.5 Customer Service
privacy and Satisfaction p.45
Material Aspects: Compliance
4. Corporate Responsibility and
Sustainable Development Strategy
Generic Disclosures on 4.4 Materiality Analysis p.27
G4-DMA
Management Approach 5. Responsible Growth
5.5 Customer Service
and Satisfaction p.45
Fines for non-Compliance
with laws and regulations 5. Responsible Growth
G4-PR9 concerning the provision 5.5 Customer Service
and use of products and and Satisfaction p.45
services
It is noted that the table contains brief description of GRI indices for reasons of presentation. For the complete description, please refer to GRI website.
Last update of Goldair Handling Corporate Responsibility and Sustainable Development Report 2016: July 31, 2017.
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