Page 108 - GOLDAIR HANDLING APOLOGISMOS 2017

GRI CONTENT INDEX
REPORT 2017

GRI Disclosure Page number or reference Omission External GRI Standard Disclosure Page number or reference Omission External
Standard assurance assurance
GRI 101: Foundation 2016 GRI 101: Foundation 2016
GRI 102: General Disclosures 2017 (“core” option) GRI 102: General Disclosures 2017 (“core” option)
Organization profile 102-54 Claims of reporting About the Report (p. 102)

102-40 List of stakeholder groups 3.4. Goldair Handling’s - in accordance with This publication is the second Report by Goldair Handling, -
stakeholders (p. 42) the GRI Standards as well as the first one to be drawn up in accordance
with the GRI Standards of the international organization
102-41 Collective bargaining 6.1. The human resources - Global Reporting Initiative (GRI) at the Core level.
agreements of Goldair Handling (p. 74)
102-55 GRI content index GRI content index (p. 104) -
102-42 Identifying and selecting 3.4. Goldair Handling’s - 102-56 External assurance Independent Practitioner's Limited Assurance Report -
stakeholders stakeholders (p. 42) for Goldair Handling S.A. (p. 116)

GRI Standard Disclosure Page number or reference Omission External
102-43 Approach to stakeholder 3.4. Goldair Handling’s stakeholders (p. 42) § assurance
engagement Communication with stakeholders (p. 43) - Material Topics

Customer service and customer satisfaction (corporate customers and passengers)

102-44 Key topics and concerns raised 3.4. Goldair Handling’s stakeholders (p. 42) § 103-1 Explanation Message from the CEO (p. 6),
Communication with stakeholders (p. 43) - of the Material Topic 1.4. Vision, mission and values (p. 16),
and its Boundary 1.5. Business model and strategic priorities (p. 16)
GRI 103:
103-2 The Management 2.1. Our services (p. 28), 2.2. Assurance of Quality of
Management
Reporting practice Approach Approach and its Service (p. 30), 2.3. Mutually beneficial relations with - -
components customers (p. 32)
102-45 Entities included in the About the Report (p. 102) - 2017
consolidated financial 103-3 Evaluation of the Satisfaction Surveys (p. 32), Awards for Services
statements Management Approach Provided (p. 33), Complaint Management (p. 33)
Goldair Handling 2.3. Mutually beneficial relations with customers §
102-46 Defining report contents About the Report (p. 102)
and topic Boundaries - Indicators: Satisfaction Satisfaction Surveys (p. 32), Awards for Services
Surveys and Complaint Provided (p. 33), Complaint Management (p. 33)
Management
102-47 List of material topics 3.5. Identifying material issues (p. 48) - Socio-economic and environmental compliance

103-1 Explanation of the Message from the CEO (p. 6),
102-48 Restatements of information About the Report (p. 102) Material Topic and its 1.4. Vision, Mission and Values (p. 16),
- Boundary 1.5. Business model and strategic priorities (p. 16)

102-49 Changes in reporting About the Report (p. 102) GRI 103:
- Management 103-2 The management 4.2. Corporate Governance (p. 54), 4.4. Transparency - -

Approach approach and its and Conflicts of Interest (p. 59), Exerpt from the
102-50 Reporting period 01/01/2017 - 31/12/2017 components "Transparency Policy" (p. 62), Safety Policy (p. 62),
- 2017 Environmental Policy (p. 88)

102-51 Date of most recent report 01/01/2016 - 31/12/2016 103-3 Evaluation of the 3.4. Goldair Handling's stakeholders (p. 42) §
- Management Approach Communication with stakeholders (p. 43)

102-52 Reporting cycle Annual - GRI 307: 307-1 Non-compliance The Company regularly monitors national

Environmental with environmental and community environmental legislation and
102-53 Contact point for questions Communication regarding the Report (p. 102) compliance laws and regulations complies with all legal and regulatory requirements. - -
regarding the report http://www.goldair-handling.gr/en/contact - No complaints were submitted in 2017 and no fines
were imposed regarding environmental matters.

108 109