Page 113 - GOLDAIR HANDLING APOLOGISMOS 2017

GRI CONTENT INDEX
REPORT 2017
GRI Standard Disclosure Page number or reference Omission External GRI Standard Disclosure Page number or reference Omission External
assurance assurance
GRI 101: Foundation 2016 GRI 101: Foundation 2016
GRI 102: General Disclosures 2017 (“core” option) GRI 102: General Disclosures 2017 (“core” option)
Expansion into new markets and strengthening current market presence/Business development Customer and passenger privacy

103-1 Explanation of the 1.2. The Goldair Handling Company (p. 12), 103-1 Explanation of the 2.3. Mutually beneficial relations
Material Topic and its 1.3. Company History (p. 14) Material Topic and its with customers (p. 32)
Boundary Boundary
103-2 The Management Customer privacy (p. 33) - -
GRI 103: 103-2 The Management 1.4. Vision, Mission and Values (p. 16), GRI 103: Approach and its
Management Approach and its 1.5. Business Model and Strategic Priorities (p. 16), Management components
Approach components 3.1. Sustainable Development Policy and Axes (p. 38) - - Approach 103-3 Evaluation of the 3.4. Goldair Handling's stakeholders (p. 42)
2017 2017 Management Approach § Communication with the stakeholders (p. 43),
Customer privacy (p. 33)
103-3 Evaluation of the 1.5. Business model and strategic priorities (p. 16),
Management Approach 3.4. Goldair Handling's stakeholders (p. 42) §
418-1 Substantiated During 2017, Goldair Handling did not receive any
Communication with the stakeholders (p. 43)
GRI 418: complaints concerning complaints or reports related to the violation of
Customer breaches of costumer the privacy of its customers or the violation of the
privacy privacy and losses of privacy of its customers' passengers. - -
customer data
Goldair Handling 1.5. Business Model and Strategic Priorities (p. 16)
Indicator: Expansion § The Company's strategic priorities (p. 18) - -
into new markets and Transparency and Anti-Corruption
strengthening of current 103-1 Explanation of the 3.1. Sustainable Development Policy
market presence Material Topic and its and Axes (p. 38), 4. Financial results
Boundary and corporate governance (p. 52)
Employment GRI 103: 103-2 The Management 3.3. Goldair Handling's contribution to the Global Goals
Management Approach and its for Sustainable Development (p. 41), 4.4. Transparency
103-1 Explanation of the 3.1. Sustainable Development Policy and Axes - -
Approach components and Conflict of Interests § Transparency Policy (p. 59)
Material Topic and its (p. 38), 6. Our people (p. 72)
2017 103-3 Evaluation of the 3.4. Goldair Handling's stakeholders (p. 42)
Boundary
GRI 103: Management Approach § Communication with the stakeholders
Management 103-2 The management 6. Our people (p. 72) - (p. 43), 4.4. Transparency and Conflicts of Interest
Approach approach and its § Transparency Policy (p. 59)
2017 components GRI 205: Anti- 205-3 Confirmed During the reference year, no cases of corruption
corruption incidents of corruption were recorded/reported. - -
103-3 Evaluation of the 3.4. Goldair Handling's stakeholders (p. 42) § and actions taken
Management Approach Communication with stakeholders (p. 43),
6.1. The human resources Business Continuity - BCM
of Goldair Handling (p. 74) 103-1 Explanation of the 4.2. Corporate Governance § Organizational

Material Topic and its Structure (p. 54), 4.3. Risk Management (p. 58)
Boundary
401-1 New employee 6.1. The human resources of Goldair Handling GRI 103:
hires and employee § Data on human resources (p. 74) - Management 103-2 The Management 4.2. Corporate Governance § Organizational Structure - -
turnover Approach and its (p. 54), 4.3. Risk Management (p. 58)
Approach
components
2017
GRI 401: 103-3 Evaluation of the 3.4. Goldair Handling's Stakeholders (p. 42)
Employment Management Approach § Communication with stakeholders (p. 43),
401-3 Parental Leave 6.1. The human resources of Goldair Handling § 4.3. Risk Management (p. 58)
Maternity Leave (p. 77) - Goldair Handling Indicator: 3.6. Targeting (p. 51) The Company has set itself

Business Continuity the goal of creating an integrated risk management - -
and business continuity system by 2020.

112 113