Page 24 - GOLDAIR HANDLING APOLOGISMOS 2017

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REPORT 2017

EMPLOYEES’ AGE DISTRIBUTION

RECOGNISING SUSTAINABLE DEVELOPMENT service and to carry out internal analyses, in accordance with
At Goldair Handling Bulgaria, sustainable development is at the the provisions of the new European Union regulation 2016/679
heart of its activities. Following the example of Goldair Handling (General Data Protection Regulation-GDPR).
Greece, the Company focuses on respect for clients, passengers 2016 103 2016 2017 98 81 2017
and personnel recognising the importance of protecting the Passengers’ personal data are processed securely through 77 60 69 69
environment and aiming for sustainable operations. applications that either belong to airlines/clients of the 51 34
20 10 12
Company or have been developed by Goldair Handling itself. Men Women Men Women
RELATIONSHIP WITH CLIENTS Finally, Goldair Handling Bulgaria implements Goldair

Goldair Handling focuses on providing quality services for its Handling’s Marketing and Communication Policy, aiming <30 31-50 51+ <30 31-50 51+ <30 31-50 51+ <30 31-50 51+
clients in all of the countries where it is active. To this end, any to promote transparent and sound advertising and
comments or complaints that may be received are managed communication.
via the digital ‘Compass’ platform (Intranet Platform). Once they 167
163
have been entered into the platform, they are categorised while INVESTING IN OUR PEOPLE 128 150
all electronic correspondence is stored accordingly. Additionally, Goldair Handling Bulgaria employees are the key to the 2016 2017
all personal data managed by Goldair Handling Bulgaria are company’s development; every effort is made to maintain a 30
46
used exclusively for the purposes of customer and passenger meritocratic and safe work environment at all facilities.
Total Total
<30 31-50 51+ <30 31-50 51+
GOLDAIR HANDLING BULGARIA PERSONNEL DATA

Other key principles of the Company are continuous training and enable our people to adopt new attitudes and behaviours as
development of all personnel. In this context, a variety of training
part of a new culture leading to enhanced overall performance.
BY GENDER 200 213 150 BY REGION 143 187 214 programmes are implemented, encouraging employees to Continuous improvement of employees’ skills and competences,
participate, depending on their area of specialisation.
121
139
with the aim of enhancing their professional competences and
is a top priority for Goldair Handling Bulgaria.
4 6 Goldair Handling believes in training and developing its people through the implementation of the principles of lifelong learning,
Men Women Sofia Burgas Varna personal skills, and enabling them to successfully meet all
2016 2017 2016 2017 2016 2017 2016 2017 2016 2017 types of challenges at their workplace. In full compliance with international standards, employees –
depending on their type of work and specialisation, and before
Nevertheless, beyond the technical aspects of training, the being assigned operational duties – attend an initial training
2016 2017
BY EMPLOYMENT ultimate goal of training is personal development that will programme that involves the following topics:
CONTRACT
Men Women Total Men Women Total

Permanent 79 55 134 84 70 154
Passenger service: Among other things, this topic sets out the practical ways in which high-quality
Temporary 122 65 187 129 80 209
and consistent client/passenger service is implemented.
Total 201 120 321 213 150 363
Knowledge of hazardous materials/cargo: This topic refers to the procedures followed for safe air
transport of hazardous materials.
2016 2017
BY EMPLOYMENT
TYPE Familiarisation with the use of equipment: This concerns the use of all types of ground and non
Men Women Total Men Women Total
ground services equipment, and the software interfaces used to serve flights.
Full time 201 115 316 211 147 358
Raise of awareness of disability and equality: The aim of this topic is to help personnel understand
Part time 8 4 12 6 4 10 the problems that persons with reduced mobility face on a daily basis.

Total 209 119 328 217 151 368

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