Page 48 - GOLDAIR HANDLING APOLOGISMOS 2017

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REPORT 2017

The close cooperation and dialogue with the stakeholders CREATION OF ADDED VALUE FOR STAKEHOLDERS
Institutional bodies Key issues Communication channels enables the Company to identify key issues that concern Through corporate and social actions, Goldair Handling aims
• Determine the Company’s • Transparency and information • Meetings and events (2) each group. Goldair Handling records these issues and plans to create added value. This added value - the Company’s
framework of operation • Participation in initiatives • Telephone and its actions with a view to optimum response and continued social product - contributes to both the country’s broader
• Supervise compliance with and actions electronic communication (3) improvement in the individual areas. A detailed presentation economic development and the specific support to all groups
procedures and regulations • Communication via Social Media (4) of Goldair Handling’s response to the various issues and of stakeholders. By making significant investments, the
• Provide the Company’s its corporate social responsibility actions is included in the Company supports a large number of jobs for seasonal and
operating license individual chapters of this Sustainable Development Report. permanent employees, and contributes to the improvement
• Certification bodies How the Company responds of the country’s financial indicators. More specifically, the
monitor compliance with ISO Institutional audits to check for compliance with ISO systems added value created by Goldair Handling over the last two
system standards (management systems) years (2016-2017) includes the following:
(management systems) Details are included in section:
“2. Quality of services and responsibility in operations”.

External Partners Key issues Communication channels
• Cooperate with the Company • Information related • Telephone and electronic
as they provide services to the services and activities communication - when required, (4) It is our objective, through our actions and our business, to create added value for all our stakeholders.
that Goldair Handling of the company • Advertising (2)
does not offer through • Reliability and consistency • Corporate website (4)
its own means. • Events (2)
• Communication via Social Media (4)
SOCIAL PRODUCT (in euro)

How the Company responds
38,002,339
2016
Salaries
Details are included in sections:
and other
1. ”The Company at a glance" p. 10, benefits 2017
2. “Quality of service and accountability" p. 26, 45,139,504
5. “Environmental responsibility” p. 86

22,080,973
Financial institutions Key issues Communication channels 2016
• Provide financial tools • Reliability, integrity, • Telephone and Taxes
paid 81,835,575
that are essential to the and transparency electronic communication (4) 2017 2016
operation of the Company • Updating on • Meetings (3) 23,447,172 TOTAL
• Receive the required capital company performance (in euro)
2017
provision remuneration • Consistency with 94,446,619
the obligations of the company 18,680,275
• Risk Management Purchases 2016
from domestic
and Company Growth suppliers
(incl. VAT) 2017
23,240,529

How the Company responds
3,071,988
Purchases
Details are included in section: from 2016
“4. Financial results and corporate governance” p. 52. international
suppliers 2017
2,619,414

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