Page 80 - GOLDAIR HANDLING APOLOGISMOS 2018

REPORT 2018
5.2 During 2018, the Company updated 6 training programmes.
76%

Training and development of employees say they

are satisfied with
of employees the level of theoretical On the job training In the context of the systematic training of
Goldair Handling has established the institution of “On the job training”,
training they receive
a practical training method in which, after having passed theory the employees, an airplane simulator has
exams during the initial hiring process, employees are required to been installed at the Athens station, used
apply the theory in their day-to-day work. During the first days and/ for the training of GSE operators and aircraft
The education and development of its people is a key priority providing ground handling services, depending on their type of
or weeks, depending on the post, experience and knowledge of each loaders, in the proper placement of the
for Goldair Handling, as the continuous improvement of their work and specialisation, must receive special training before
employee, they undergo practical training under the guidance and ground service equipment in the aircraft.
professional and personal skills helps them meet successfully all being assigned duties. More specifically, the employees of Goldair
supervision of an “on the job trainers”, internal trainers with at least 5
types of challenges at the workplace and in society. Handling attend an introductory training programme that includes,
years of experience. They are appointed by the training department to
Apart from the technical training required for the safe performance but is not limited to, seminars on passenger service, emergency
guide new colleagues in practice, having undergone relevant training
of the employees’ duties, education aims at their development and response plan, dangerous goods regulation (DGR), familiarisation
themselves. The internal trainer base at the Athens station was further
growth as professionals. Most topics relating to the Company’s with equipment, environmental awareness, first aid, as well as
expanded in 2018 to 24 trainers..
area of activity are covered through the e-learning educational disability awareness.
system that successfully supports training needs at stations. In addition to initial training, employees attend recurrent training at
Under the provisions of Article 22 of the Basic Ground Handling least once every two years.
Regulation (BKEE), as well as international standards, employees
TRAINING ACTIONS IN 2018

During 2018, 1,657 in-house seminars and 218 outsourced seminars were held.

“Customer Service” training programme Hire of two trainers
Development of a new customer service
78% training programme for all corporate departments. to the Training Department.

of employees say they
are satisfied with the
level of practical training
they receive

Launch of special training programmes
• Lufthansa operations at Thessaloniki Station:
6 ramp agents were trained. Moreover, training
was also carried out at Mykonos, Corfu and New facilities
New facilities were delivered in 2018,
Allotment of training hours by topic (%) Heraklion Stations Employee with the addition of two training rooms
• Emirates cutover to AS connect, 37 employees training
trained with a 50-person capacity.
• Wizzair Operations at Sofia Airport, 214 employees
5.9% 12.1% 1.9% Emergency Response
19.5% Plan attended initial training programmes
9.9% • Vueling cutover to DCS GoNow
19.9% Passenger Handling • Training created by Goldair Handling
4.9% First Aid

Environmental
2017 6.4% 2018 awareness
Familiarisation
with GSE On the Job Training Push-back Operations Outstations Airports
Provision of support for On the job training
25.0% Dangerous Goods Training of 36 operators and ramp agents
9.0% Regulations at the Athens Station. In total, 926 hours were devoted
28.5% 49.3% to On the job training and guidance of employees in implementing Push-back procedures,
5.3% 2.4% Disability awareness at the Station. at 5 regional stations.

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