Page 82 - GOLDAIR HANDLING APOLOGISMOS 2018

REPORT 2018

Detailed training data
During 2018, the Company’s staff evaluation platform (Performance Appraisal App) was upgraded.
2017 Total hours of training Average hours of training per employee
Employee by employee category
category
Men Women Total Men Women Total
Management 104.00 3.00 107.00 14.86 3.00 13.38
Recognition
Office employees 21,040.35 42,454.40 63,495.15 40.86 44.88 43.46
The Company recognises the contribution of its employees to issues of corporate behaviour, safety, social responsibility, as well as issues
Employees 30,663.35 4,394.00 35,057.35 25.49 18.70 24.38 of excellent passenger service, thus bolstering the workplace culture at Goldair Handling.

Drivers 2,987.00 29.00 3,016.00 21.04 9.67 20.80
Operators 8,071.15 55.00 8,126.15 34.35 55.00 34.43 More specifically, during 2018, 169 Goldair Handling employees received a “thank you” letter, signed by the CEO of the Company, for
their excellent handling of demanding situations and appropriate actions during the provision of services under particular conditions.
Total 62,866.25 46,935.40 109,802.05 29.91 39.57 33.39
Furthermore, the following awards were presented: Goldair Handling Values Award, Customer Service Excellence Award, Social
Responsibility Award and Safety Award.
2018 Total hours of training Average hours of training per employee
Employee by employee category
category
Men Women Total Men Women Total
Management 1,907.30 2,367.30 4,274.60 31.27 26.30 28.31 Goldair Handling Values
Office employees 18,318.45 36,085.00 54,403.45 35.30 36.75 36.24 (Consistency, Team Customer Service
Employees 31,603.45 4,167.00 35,770.45 22.80 14.22 21.30 spirit, Immediacy/ Excellence Award

Drivers 3,380.00 60.00 3,440.00 0.05 0.07 0.05 34 Adaptability, Respect) 4 employees
Operators 8,912.45 0.00 8,912.45 37.61 - 37.61 Promotions 17 employees
to Operational
Total 64,121.65 42,679.30 106,800.95 26.91 31.18 28.47 Positions

14 1
New Job Renaming Social Responsibility Safety Award
of Job
Positions Position Award 2 employees
7 employees

5.3 71%

Evaluation of employees like
the way
the Company
and recognition is developing

The Company also presents awards to regional stations and employees on an annual basis, in recognition of their exceptional performance
in specific areas:
As a responsible employer, the Company recognises effective evaluation process and by employing transparent procedures, the
work, cooperation and teamwork on a daily basis. Company enables employees, irrespective of experience, to transfer
within the Company, filling new jobs.
Evaluation Heraklion Zakynthos Paros Kefalonia

At Goldair Handling, employees who have been working with the
Chania Rhodes Santorini Mykonos
Company for at least one year undergo an annual evaluation through • Training of all existing evaluators by an external trainer
the Development and Performance Dialogue process. With this on the targeting method and technique.
process, the Company aims at honest dialogue between superiors • Training of all new evaluators by an external trainer Best Outstation Best Outstation Best Best On Time
and subordinates as regards areas for improvement of skills and/ on the evaluation rules, points of attention, of the Year 2018 Best Outstation of the Year 2018 Best Productivity Customer Performance Special
the evaluation method, etc. (over 5,000 flights) of the Year 2018 (under 1,500 flights) Performance Station Excellence Station Achievement
or behaviour, as well as setting goals for the next year. During the (between Station of the Year Award of the Year Award
evaluation, one-to-one meetings are held between each employee • All existing and new evaluators from the Athens 1,500 and 4,999 of the Year 2018 2018
flights)
and the department head and/or the duty officer, who are responsible Station and the Regional Stations participated
in the training.
for the evaluation. During 2018, a total of 1,944 employees were
evaluated, accounting for 98% of the staff evaluated. Through the

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