Page 91 - GOLDAIR HANDLING APOLOGISMOS 2018

REPORT 2018
6.2 6.3 Goldair Handling

invested more than
Cargo and Mail Ground support 3,100,000 euros

Handling equipment management in the requisition of ground
services equipment.

Goldair Handling offers high-quality cargo and mail-correspondence services to customer - airlines under contracts and to consumers Goldair Handling owns a wide range of ground handling equipment, aiming to provide high-quality services to its customers. The Company
through its three Cargo Stations in Athens, Thessaloniki and Heraklion, Crete. Although the Company does not have privately owned fleet consists of seventeen different categories of equipment, ensuring that aircraft service requirements are met.
facilities, it ensures the application of the Health and Safety rules and procedures in all areas where it operates. In this light, during 2018, Goldair Handling procured new aircraft push-back towing machinery, investing €289,560 for the outstation airports
The Athens Cargo Station, with the largest volume of cargo and mail going through it, is a well-guarded 6,000 m facility, designed for the of Chania, Kos, Mykonos, Zakynthos and Skiathos and €634,800 for the purchase of aircraft de-icing equipment at the Athens airport.
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quick unloading of any type and size of cargo using state-of-the-art equipment, directly serving both agencies and private costumers. The Company’s Ground Support Equipment (GSE) Department is responsible for the management and maintenance of the fleet.

Ground Support Equipment – GSE Department: The GSE Department of Goldair Handling is responsible for purchasing and maintaining the
Company’s ground equipment and for examining the selection criteria for supplies on the basis of the AHM (Airport Handling Manual) of IATA.
The Department also conducts market surveys and sets a plan for the Company’s procurement of new equipment to meet its operational
Evacuation Plans have been prepared and, in case of emergency, will be applied needs and technical characteristics, taking environmental criteria into consideration, where feasible.
at the Cargo Stations in Athens, Thessaloniki and Heraklion.

Equipment safety and employee training on its proper use is a priority for Goldair Handling. In this context, the Company makes sure
that the transport vehicles, machinery and other equipment for the performance of tasks are always adequate and appropriate. The
maintenance and continuous improvement of the vehicles and other equipment is monitored by the GSE Department of Goldair Handling,
with the help of an electronic platform (Framework) specifically designed for the organisation’s needs.

Furthermore, the GSE Department works closely with the Safety Department of the Company to take measures for the safe performance of
tasks and for ensuring business continuity. In the context of continuous improvement, the GSE Department implements on the job training
Investments in the safety Training of Cargo Station for operators of ground service machinery and ramp agents on the use of existing and new equipment at airports. These specialised
of Cargo Station facilities employees employees also undergo further training by both airport management bodies and customer - airlines.

During 2018, the following were implemented at the All employees at the Athens Cargo Station are Moreover, as regards maintaining the safety of the Company’s equipment:
Athens Cargo Station: trained according to the Goldair Handling safety • All Goldair Handling employees, regardless of their position and rank in the hierarchy, attend training on fire safety, evacuation drills,
• Following the purchase of 6 new electric, programme, as well as the new e-learning course First Aid and Dangerous Goods, as well as training on safety on the airport ramp, in accordance with the requirements of the Main
environmentally-friendly forklifts of all categories, designed especially for the Cargo department. Ground Handling Regulation, as well as the regulations of IATA (International Air Transport Association).
an order was placed for an additional forklift with • As regards the maintenance logs of the Company’s ground handling vehicles and equipment, a specially designed IT system is used.
a lifting capacity of five and a half tons, aiming at Furthermore, the security personnel of the Cargo This system records and monitors the maintenance schedules, including all information related to them (frequency, adequacy and
increasing warehouse productivity and decreasing Station receive continuous training and are certified suitability of maintenance, etc.).
manual labour for employees. by the Civil Aviation Authority in security checks.
• Floor markings, aiming to maximise safety.

During 2018, following European requirements for upgrading and systematising customs transactions, the ‘Goldfreight’ cargo
management system was implemented at eight regional stations where Goldair Handling handles cargo and mail (Rhodes, Mytilene,
Chios, Santorini, Corfu, Chania, Samos, Kos). This is a comprehensive cargo and mail management system, holistically approached The Company has a risk identification mechanism in place, including the safety report system,
with the purpose of eliminating or limiting dangerous incidents that may emerge
and based on automations, aiming at more effective communication between customer - airlines and all Company departments
from the services provided.
(system to system).

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