Page 34 - Goldair_Handling_F WEB

Provision of High-quality Services Integrated Management System

The uninterrupted provision of Goldair Handling's Goldair Handling is committed to assuring high IATA CEIV Pharma certification demonstrating
services at all the airports in which it operates, standards regarding quality, environment and quality, reliability, and service excellence of
is framed by quality assurance systems and the food safety through its Integrated Management Goldair Handling Cold Chain logistics.Goldair
relevant safety procedures, is supported and System. This system covers ground handling Handling was awarded the IATA Competency-
organized by its operational departments, while it is services for aircraft, passengers, freight, and Based Training & Assessment (CBTA)
supported on innovative ground support equipment. mail and meets international standards. The certification for DGR training and ISO 27001 for
Company continuously monitors its services, Information Security. The Company also earned
Ensuring Quality taking corrective action as necessary. The Hazard Analysis Critical Control Point (HACCP)
AuditUp application is the main control certification for the Lounge at Mykonos Station.
tool for the system, allowing scheduled Moreover, Goldair Handling has developed
Goldair Handling is committed to effectively internal audits and tracking nonconformities. strict procedures and is certified as a Regulated
managing the quality of its services through several Employees receive proper training to support Agent for the 3 Cargo Warehouse Stations
measures. The Company closely monitors new implementation. The Company maintains its and the 20 outstation airports where it handles
industry and market trends to identify appropriate ISO 9001, 14001 & 22000 certifications and freight and mail, in accordance with the National
tools and means to integrate into its operations. renewed the IATA Safety Audit for Ground Civil Aviation Security Regulation, as well as it
It implements certified management systems Operations (ISAGO) certification for HQs, ATH holds an Authorized Economic Operator (AEO)
in accordance with international standards and Station, and Cargo. ATH Cargo has received - Full (AEOF) Certificate.
develops policies and procedures throughout
the range of its operations, ensuring their
implementation. Additionally, the Company Certifications Management Systems
conducts constant auditing and assessment of
the results of its Integrated Management System
implementation.

Policies and procedures are revised and improved
whenever necessary to ensure that the Company
remains up-to-date and responsive to its clients'
needs. This commitment to quality management
ensures that Goldair Handling consistently
delivers services that meet or exceed industry
standards, ultimately enhancing customer
satisfaction and loyalty. Security Program against Acts of Unlawful Interference

Goldair Handling addresses acts of unlawful interference by developing and maintaining security procedures
104 324 that comply with the regulations and requirements set forth in the National Civil Aviation Security Program,

Internal Audits External Audits Technical Security Directives 1 & 2, and the Security Programs of each airport where it operates. These
procedures are designed to reflect the specific security rules at each airport and are in line with the
from airlines,
government requirements of both civil aviation and airlines. The security program has been established for:
entities and audit
firms
Protection Guidance
2021 - 2022 of facilities, aircraft, on the applicable
equipment and required
2 70 and individuals security measures

New Corporate Revision of corporate
Manuals manuals, work The Company ensures that its employees are informed about legislative requirements, regulations, and
instruction procedures relevant to their roles and responsibilities. They perform their day-to-day tasks and functions
and IMS forms in accordance with the law, Company policies, rules, instructions, as well as the National Security Rules of
the Civil Aviation Authority and supplementary Technical Directives.

32 ESG & SUSTAINABILITY REPORT 2021-2022 33