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Ground Support Equipment Management

Goldair Handling ensures that its Ground Support Equipment (GSE), which includes a diverse range of These specialized employees also receive A few of the main benefits of the system are the ability
vehicles and machinery necessary to service aircraft and passengers, is always functional and fulfils the additional training from airport management bodies to forecast future employee needs, the ability to solve
organization’s operational needs. The selection, maintenance and continuous improvement of this equipment and customer airlines to ensure they are up to date complex demand scenarios based on provided inputs
is organized by the Technical Department. on best practices and industry standards. (airline schedules, staff labour agreements), the
ability to optimize staff allocation and moreover the
live operational problem-solving capability that allow
The Technical Department is responsible for Ground Operations the business to offer great service in an ever changing

the selection of the Ground Support Equipment, Preparation field such as Ramp and Passenger operations. Other
capabilities of the system are the bi-directional data
based on the operational requirements, technical and Ground Operations department manages and flow to/from operations center via mobile app, live
directs the Company's operational activities for all
characteristics, environmental standards, and continuous its network in Greece as well as the optimization time & attendance management, data collection, data

criteria set forth in the AHM (Airport Handling training of related services to meet and exceed customer feed to customers in the future and time efficiency in
Manual) of IATA. It conducts continuous market expectations. Moreover, the ground operations export of monthly staff roster.

research and creates investment plans for the Effective team is responsible for reinforcing the holistic Goldair Handling submitted a research proposal
provision of products and services, for monitoring
acquisition of new machinery. address the staff management of all operational units, for the towards the EU in association with other stakeholders.
of issues The proposal was accepted and the company is
management of our Company’s departure control
The Technical Department organizes and system (ALTEA DCS) provided to our customer participating in the EU HORIZON project, PISTIS.
One of the main goals of the research programme,
performs the maintenance, repair, and overhaul Smooth airlines both for passenger and flight management is data exchange between relevant stakeholders.
activities and for ensuring that safety and quality
of the Equipment, using a specialized software operation standards are met during implementation of all Goldair Handling has partnered up with Athens

platform (Framework) and meeting the highest operational activities,. The constant monitoring of International Airport "El. Venizelos", in a pursue to
augment the passenger experience by allowing
industry’s standards. specific operational performance indicators, including
the ground support equipment needs and purchase, bi-directional data sharing’ data that will allow
and the close collaboration with the station managers planners to be more efficient and improve the overall
Finally, it coordinates continuous improvement Prevention is strengthening the corporate goal for meeting passenger experience at Athens International Airport.
activities to assure the reliability, maximum customer expectation and going even beyond.

useful life, and best life cycle cost of the assets. In 2022, the Ground Operations department Freight and Mail Handling

proceeded with additional development of corporate
systems to further improve the monitoring of the Goldair Handling provides high-quality freight and
operational activities. The department also participated mail services to both airlines and consumers through
Equipment Safety and won a research program under the EU HORIZON its three cargo warehouse stations located in Athens,
Equipment safety and proper employee training As part of its commitment to continuous improve- initiative. The main developments were: Thessaloniki, and Heraklion, Crete. The Athens
are high priorities for Goldair Handling. The ment, the Technical Department provides on-the- Cargo Station, which processes the largest volume
Technical Department works closely with the Safety job training to ground service machinery operators Development of Reporting, by integrating and of freight and mail, is a well-secured 6,000 m2 facility
Department to implement measures for safe task and ramp agents on the use of both existing and transferring data from various sources into our equipped with state-of-the-art equipment designed
performance and ensure business continuity. new equipment at all Network.
DataWarehouse and then into Power BI for further for quick unloading of all types and sizes of cargo
analysis. This allowed us to analyse almost in real and catering to both agencies and private customers.
To maintain equipment safety, Goldair Handling time key performance indicators and to automatize
uses a specially designed IT system to record and Goldair Handling has installed GPS
monitor maintenance schedules, ensuring that devices on its Ground Support Equipment the reporting process. Moreover, the development Goldair Handling has implemented rigorous
maintenance is performed at appropriate intervals and digitized the Supply Chain Process. of data alert system has been started that will allow procedures and obtained certification as an
and that all necessary information is documented. The maintenance and inspection plans are critical alerts towards key members of the business. Approved Transport Office (Regulated Agent) for 3
Additionally, the Company has in place a risk fully computerized and there is available a cargo warehouse stations and 20 regional airports
identification mechanism, including a safety report platform to monitor online the operational Launch of new Airport Management Software where it manages goods, in compliance with the
system, to identify and mitigate any potential safety status of the machinery. from SITA AMS in Athens. This will be gradually National Security Regulation of Civil Aviation. This
hazards associated with the services provided. adopted by some of the regional stations. certification is awarded by the Civil Aviation Authority

34 ESG & SUSTAINABILITY REPORT 2021-2022 35