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Provision of High-quality Services  Integrated Management System



 The uninterrupted provision of Goldair Handling's   Goldair Handling is committed to assuring high   IATA CEIV Pharma certification demonstrating
 services at all the airports in which it operates,   standards regarding quality, environment and   quality, reliability, and service excellence of
 is framed by quality assurance systems and the   food safety through its Integrated Management   Goldair Handling Cold Chain logistics.Goldair
 relevant safety procedures, is supported and   System. This system covers ground handling   Handling was awarded the IATA Competency-
 organized by its operational departments, while it is   services for aircraft, passengers, freight, and   Based  Training &  Assessment (CBTA)
 supported on innovative ground support equipment.   mail and meets international standards. The   certification for DGR training and ISO 27001 for
                 Company continuously monitors its services,   Information Security. The Company also earned
 Ensuring Quality   taking corrective action as necessary. The   Hazard Analysis Critical Control Point (HACCP)
                 AuditUp application is the main control       certification for the Lounge at Mykonos Station.
                 tool  for  the  system,  allowing  scheduled   Moreover, Goldair Handling has developed
 Goldair  Handling  is  committed  to  effectively   internal audits and tracking nonconformities.   strict procedures and is certified as a Regulated
 managing the quality of its services through several   Employees receive proper training to support   Agent for the 3 Cargo Warehouse Stations
 measures. The Company closely monitors new   implementation. The Company maintains its   and the 20 outstation airports where it handles
 industry and market trends to identify appropriate   ISO 9001, 14001 & 22000 certifications and   freight and mail, in accordance with  the National
 tools and means to integrate into its operations.   renewed the IATA Safety Audit for Ground   Civil Aviation Security Regulation, as well as it
 It implements certified management systems   Operations (ISAGO) certification for HQs, ATH   holds an Authorized Economic Operator (AEO)
 in accordance with international standards and   Station, and Cargo. ATH Cargo has received   - Full (AEOF) Certificate.
 develops policies and procedures throughout
 the range of its operations, ensuring their
 implementation.  Additionally,  the  Company     Certifications    Management Systems
 conducts constant auditing and assessment of
 the results of its Integrated Management System
 implementation.


 Policies and procedures are revised and improved
 whenever necessary to ensure that the Company
 remains up-to-date and responsive to its clients'
 needs. This commitment to quality management
 ensures that Goldair Handling consistently
 delivers services that meet or exceed industry
 standards,  ultimately  enhancing  customer
 satisfaction and loyalty.  Security Program against Acts of Unlawful Interference

            Goldair Handling addresses acts of unlawful interference by developing and maintaining security procedures
 104   324   that comply with the regulations and requirements set forth in the National Civil Aviation Security Program,

 Internal Audits   External Audits   Technical Security Directives 1 & 2, and the Security Programs of each airport where it operates. These
            procedures are designed to reflect the specific security rules at each airport and are in line with the
 from airlines,
 government   requirements of both civil aviation and airlines. The security program has been established for:
 entities and audit
 firms
                           Protection                                         Guidance
 2021 - 2022               of facilities, aircraft,                           on the applicable
                           equipment                                          and required
 2  70                     and individuals                                    security measures

 New Corporate   Revision of corporate
 Manuals  manuals, work   The Company ensures that its employees are informed about legislative requirements, regulations, and
 instruction   procedures relevant to their roles and responsibilities. They perform their day-to-day tasks and functions
 and IMS forms  in accordance with the law, Company policies, rules, instructions, as well as the National Security Rules of
            the Civil Aviation Authority and supplementary Technical Directives.



 32         ESG & SUSTAINABILITY REPORT 2021-2022                                                          33
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