Goldair Handling is one of the leading suppliers of ground handling services in South East Europe since 1992. We offer a full range of passenger, ramp, aircraft, cargo and mail services. Additionally, we provide representation of airlines, flights supervision and crew administration, as well as VIP, executive aviation and airport lounge services.
History
Goldair Handling is a member of Goldair group of Companies which was founded in 1955 with main activity the commercial representation (GSA) of foreign airlines in Greece. Today, Goldair group is active in the fields of Airlines' representation & airport services, Tourism, Congress, Freight Forwarding and Logistics, Aviation Security and Environmental Projects.
Goldair Handling is the first private ground handling company which operates in the liberalized Greek market since 1999. Since then, Goldair Handling was granted ground handling licenses to the airports mentioned below, resulting to a network of 26 airports in Greece, while has been appointed various awards from its valuable partners- airlines, authorities and airports.
1955
Goldair SA
1992
Goldair Handling
1999
Athens (ATH)
2001
Heraklion (HER)
Lounge at Athens (ATH) Intra Schengen area
2002
Thessaloniki (SKG)
2005
Rhodes (RHO) & Corfu (CFU)
2008
LGS (Louis Goldair Services) at Larnaca (LCA) & Paphos (PFO)
PRM Services Athens
2010-2012
21 airports in Greece (EFL, CHQ, ZTH, KGS, JTR, MJT, KVA, JMK, JSI, KLX, SMI, JKH, PVK, GPA, AOK, LXS, VOL, IOA, AXD, PAS, SKU)
2010
Goldair Handling Bulgaria at Sofia (SOF)
2011
Goldair Handling Bulgaria at Bourgas (BOJ)
2012
Lounge at Heraklion (HER) Extra Schengen area
2013
Ground.net
2014
Goldair Handling Bulgaria at Varna (VAR)
2015
ICAS (Ethiopia, Addis Ababa)
2016
ICAS (Ethiopia, Dire Dawa)
2016
PRM Services at 23 airports in Greece Thessaloniki (SKG), Corfu (CFU), Heraklion (HER), Rhodes (RHO), Chania (CHQ), Kos (KGS), Zakynthos (ZTH), Santorini (JTR), Mykonos (JMK), Kefallinia (EFL), Aktion/Preveza (PVK), Skiathos (JSI), Kalamata (KLX), Chios (JKH), Samos (SMI), Mytilene (MJT), Kavala (KVA), Karpathos (AOK), Araxos (GPA), Alexandroupolis (AXD), Nea Aghialos/Volos (VOL), Ioannina (IOA), Skyros (SKU) and Paros (PAS)
2016
Lounge at Mykonos (JMK)
2017
Lounge at Athens (ATH) Extra Schengen area
2018
Goldair Handling RCR at Zagreb (ZAG), Dubrovnik (DBV) & Split (SPU)
Lounge at Heraklion Crete (HER)
Goldair Handling SRB (Establisment of company)
2019
Goldair Assistance Services, a joint venture between Goldair Handling and AAS,
was selected as a PRM Services provider at Zurich airport.
2021
New Lounge at Mykonos (JMK)
2022
New Lounge at Athens (ATH) - Extra Schengen area
2022
LAS-Goldair at India - Bagdogra (IXB) & Udaipur (UDR)
2023
Goldair Handling Cyprus Ltd. at Larnaca(LCA) & Pafos (PFO)
Company Profile
Our Clients
Our clients are more than 120 airlines including (in alphabetical order) Aegean Airlines, Aeroflot, Air France, American Airlines, Arkia Israeli, Cyprus Airways, Emirates, Etihad, Gulf Air, ITA, Jettime, KLM, LOT, Lufthansa, NetJets, Olympic Air, SAS, Tarom, Turkish Airlines, Vueling etc.
Management Team
Dimitris
Papamichail
Chief Executive Officer
Born in 1965, Mr. Dimitris Papamichail started his career at Goldair SA in 1986 at Athens (Hellinikon) Int’l Airport.
In 1995, Mr. Papamichail was assigned as Sales Manager N.Greece for Goldair SA, based in Thessaloniki and in 2001 he joined Goldair Handling SA, as Station Manager at Thessaloniki In’l Airport "Macedonia".
In 2007, Mr. Papamichail was promoted to the position of Operations Director, based in the new Athens International Airport "El. Venizelos", with a leading role in all company's domestic and international projects.
Since 2010, Mr. Papamichail has held the position of CEO of Goldair Handling Greece and Bulgaria and as of October 2023, he has also been appointed as the new CEO of Goldair Handling Cyprus.
Further, from October 2019 Mr. Papamichail is a Member of the B.o.D of Goldair/AAS Assistance AG in Switzerland AG (Zurich) and since June 2022 he is a Member of the B.o.D of Goldair India. Mr. Papamichail is also a Member of the B.o.D of the European alliance of ground handling companies "ground.net" and a Member of CEO Clubs Greece.
Andreas
Fotakis
Commercial & Business Development Director
Mr. Andreas Fotakis holds a B.A degree in Marketing from the State University of New York, USA and a Masters’ degree in Business Administration (MBA) from George Washington University, USA.
Between 2000 and 2004, he worked at FMCG industry in the brand management of METAXA group of products (W.S. Karoulias) for Greece & Travel Retail market. Between 2004 and 2006 he worked as an International Brand Manager for INTRALOT SA in various projects worldwide. From 2006 until 2008 he worked for the International Operations & Business Development divisions of INTRALOT (South Africa), initially as a Marketing Director and later as a Sales & Network Director responsible for the South African National Lottery.
He joined Goldair Handling as Commercial & Business Development Director in June 2008.
Since 2010 he is also the Commercial & Business Development Director of Goldair Handling Bulgaria Ltd and a member of the Goldair Handling Bulgaria Ltd. Board of Directors.
Eleni
Spanou
Finance Director
Eleni Spanou has been working in Goldair Handling since 2003.
Prior to joining Goldair Handling, she held various managerial positions in both manufacturing companies and service providers in Greece.
She graduated from Athens University of Economics and Business, while she also holds an MBA degree in International Business from Bristol University.
Fani
Meleti
Human Resources Director
Fani Meleti joined Goldair Handling in 2009 and holds the role of the Human Resources Director.
For the last 10 years she has worked in Greece, UK and France in various sectors such as public relations, marketing, sales and fundraising.
She holds a BA and an MSc in Sociology with Research Training from Reading University UK, as well as a Postgraduate Conversion Program in Psychology.
Christos
Pantazis
Ground Operations Director
Christos Pantazis joined Goldair Handling in 2011 as Station Manager and he holds the position of Ground Operations Director of Goldair Handling since 2013.
In 2003 he worked as a Duty Manager of Gulf Air and in 2008 he was promoted to the position of Station Manager at Athens International Airport “El. Venizelos”.
Christos Pantazis started his aviation career in Swissport in 2001 as part of the operational team.
He was born in 1975.
Eirini
Papoutsi
CSO, Quality & Environment Manager
Eirini Papoutsi joined Goldair Handling in 2012. She is currently the Chief Sustainability Officer and responsible for leading the Quality & Environment Department in Goldair Handling.
Her background in the aviation industry includes 18 years of experience in both airline and ground handling companies, holding management positions.
E. Papoutsi is an engineer, focused in Electrical Engineering Technologies and she also holds a diploma in Quality Management.
Periklis
Mintsis
Projects Manager International Network
Born in 1974, Mr. Periklis Mintsis started his career in aviation in 1997 at Goldair SA as a GSA and Airport Services Agent and in 1999 he joined Goldair Handling as a Duty Manager at Thessaloniki “Makedonia” International Airport.
In 2005 he was promoted to the position of Station Manager at Corfu International Airport and in 2007 he assumed the position of Station Manager Thessaloniki Airport.
From 2010 until 2014 he was appointed as Area Manager Bulgaria, responsible for the startup and operational management of Goldair Handling Bulgaria.
From 2014 until 2018 he was assigned, in parallel with the position of Thessaloniki Station Manager, the management of international projects such as the consulting and operational support project for ICAS at Addis Ababa in Ethiopia.
Since 2018, Mr. Periklis Mintsis holds the position of Projects Manager International Network, based in Athens.
Apostolos
Polyzois
Technical Support Manager
Apostolos Polyzois joined Goldair Handling in 2022, as Technical Support Manager.
From 2003 to 2021, he worked for various Greek and Multinational manufacturing companies. In his last position, he led the Technical Department of Bosch / Siemens Hausgeräte in Greece.
He holds a Diploma in Mechanical Engineering from the University of Patras and a Master of Science in International Management from the University of Exeter.
Dimitris Papamichail
Chief Executive Officer
Born in 1965, Mr. Dimitris Papamichail started his career at Goldair SA in 1986 at Athens (Hellinikon) Int’l Airport.
In 1995, Mr. Papamichail was assigned as Sales Manager N.Greece for Goldair SA, based in Thessaloniki and in 2001 he joined Goldair Handling SA, as Station Manager at Thessaloniki In’l Airport "Macedonia".
In 2007, Mr. Papamichail was promoted to the position of Operations Director, based in the new Athens International Airport "El. Venizelos", with a leading role in all company's domestic and international projects.
Since 2010, Mr. Papamichail has held the position of CEO of Goldair Handling Greece and Bulgaria and as of October 2023, he has also been appointed as the new CEO of Goldair Handling Cyprus.
Further, from October 2019 Mr. Papamichail is a Member of the B.o.D of Goldair/AAS Assistance AG in Switzerland AG (Zurich) and since June 2022 he is a Member of the B.o.D of Goldair India. Mr. Papamichail is also a Member of the B.o.D of the European alliance of ground handling companies "ground.net" and a Member of CEO Clubs Greece.
Our Clients
Our clients are more than 120 airlines, including (in alphabetical order):
Strategic Partnerships
Ground.net
In September 2013, Goldair Handling and the German AeroGround, the ground handling services subsidiary of Munich Airport, joined forces to create a strategic alliance in the European ground handling services market. This alliance was named Ground.net and its motto is “Your gateway to local experts”.
In March 2014, the Swiss ground handling company AAS (Airline Assistance Switzerland) joined the alliance. In 2015, ground.net, the European alliance of ground handling companies, welcomed two new members – Aviator (Scandinavia) and GH Italia (Italy), thus expanding the coverage of its network to 67 European airports in 11 countries.
The ground.net alliance benefits Goldair Handling in the creation of an extensive network of associations with a presence in Europe, in strengthening its competitive positioning vis-à-vis the large international ground handling companies, and in the development of synergies in commercial agreements, in the training and technology sectors and in the procurement of equipment.
Working together, Goldair Handling and the alliance’s other European ground handling company members offer airline handling services through a wider network and develop joint sales, marketing, know-how exchange and training actions. Each member of the ground.net alliance is invited to contribute, by drawing on its competitive advantages and on its experience of the area in which it operates, to this progressive and innovative alliance, which reflects the currently prevailing trend for joining forces.
ICAS
Goldair Handling, since 2014, offers a complete package of consulting and operational support services to International Cargo and Aviation Services (ICAS) at Addis Ababa “Bole” and Dire Dawa International airports in Ethiopia.
The support services package includes services such as: strategic, commercial & business development advise, design and implementation of operational concepts and procedures, design and implementation of quality & compliance policies and procedures, operational support through shadow management on all line management functions (Passenger, Ramp, Cargo), training provision & management and IT & integrated software solutions.
Ground.net services
Goldair Handling in partnership with ground.net services, a newly formed and dynamic consulting company under ground.net alliance, participates in a business transformation project of
Oman Ground Handling Company (OGHC) based at Muscat, Oman. The project’s scope, in line with the key objective set by OGHC management that is to provide best-in-class services,
includes services such as strategic and tactical advise, development of operational, commercial and quality & compliance concepts, recourse management, training provision & management and IT & integrated software solutions.
Certifications
Continuously striving to improve the provided services and achieve growth, Goldair Handling has been acknowledged by its stakeholders as a valuable partner. This acknowledgement is underscored by the distinctions and certifications the company has received throughout the years of its operations.
GOLDAIR HANDLING S.A.:
- certifies the offered services by participating in the inspection program of IATA Safety Audit for Ground Operations (ISAGO), to improve operational safety to terrestrial services, reduce damage to aircraft and equipment and increase the efficiency and proficiency of handling.
- has received the IATA “Pharma CEIV” certification. The IATA “Center of Excellence for Independent Validators in Pharmaceutical Logistics” ensures that facilities, equipment, operations, and staff comply with all applicable standards, regulations and guidelines expected from pharmaceutical manufacturers.
- has achieved the IATA CBTA Corporate certification, attesting that our dangerous goods training program is benchmarked against and meets the IATA's Dangerous Goods Regulations training provisions under competency-based training and assessment approach. Goldair Handling is the first organization to receive this certification in Greece and only the 8th worldwide.
- has established a Quality and Environmental Management System, which is certified according to ISO 9001:2015 and ISO 14001:2015.
- has implemented and maintains a Food Safety Management System and is certified according to ISO 22000:2018 for the Cargo Warehouse in Athens and Thessaloniki and the CIP (Commercial Important Person) lounges at Athens International Airport.
- has established and maintains a HACCP System for the CIP Lounge at Mykonos Airport following the requirements of Codex Alimentarius General Principles of Food Hygiene.
- has implemented and maintains an Information Security Management System and is certified according to ISO 27001:2013 for the provision of administrative ground handling services of aircraft, passengers, baggage, freight and mail, PRM services.
