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5.1 CORPORATE GOVERNANCE AND ETHICAL               The Annual General Meeting of the Shareholders is                   Management Team                                    Environmental Policy
            PRACTICES    G4-34   G4-56   G4-S07                the supreme government of  Goldair Handling, which                  The company’s Management Team is composed of the   Safety Policy
                                                               ensures the company’s effective and orderly governance              following six Executives:                          Quality Policy
            In line with the principles of responsible entrepreneurship   and growth, promoting transparency and integrity. The                                                       Food Safety Policy
            and on the basis of safeguarding the interests of its social   company’s performance for the last year and the target     Dimitrios Papamichail, Chief Executive Officer (CEO)  Sustainability Policy
            partners and of all its stakeholders, Goldair Handling   setting for the year ahead are presented in the General          Andreas Fotakis, Commercial & Business
            develops all its activities guided by the following   Meeting.                                                            Development Director                            All company employees have been informed about
            Management commitments:                                                                                                   Eleni Spanou, Finance Director                  the above policies, which are posted for display in the
                                                               Board of Directors                                                     Fani Meleti, Human Resources Director           company’s premises and have also been uploaded to its

                                                               The Board of Directors of Goldair Handling                             Christos Pantazis, Ground Operations Director   corporate Intranet, to which all employees have access.
               We undertake the following commitments:
                                                               is composed of seven (7) members:                                      Michalis Tsoronis, Operations Manager Outstations
               1. To maintain our costumer and people oriented
                                                               Members of the Board of Directors of Goldair                           Airports                                        The Internal Labor Regulation for the company’s
                   approach
                                                               Handling (31.12.2016)                                                                                                  personnel is communicated and signed by the employee
               2. To treat everyone with courtesy and respect
                                                                                                                                   The Goldair Handling Management Team holds weekly   (permanent or seasonal) in the course of the hiring
               3. To be open to ideas and to accept constructive
                                                               Styilanos Golemis, President                                        meetings to plan, implement and set targets for the   process.
                   criticism
                                                               Kalinko-Kalliniko Kalinikos, Executive Vice President               company’s business strategy, its daily operation and the
               4. To apply fair and merit-based treatment
                                                               Alexandros Fourlas, Vice President                                  improvement of its services, as well as to address any   Regulatory Compliance
               5. To encourage team effort
                                                               Dimitrios Papamichail, Chief Executive Officer (CEO)                problems which may arise.                          Compliance with the legislation and the  Goldair
               6. To encourage and reward  performance
                                                               Dimitrios Katsilas, Member                                                                                             Handling  internal policies and regulations is a core
               7. To listen to your needs and provide you with
                                                               Glykeria Tsernou, Member                                            Committees                                         element of the company’s reliability and integrity.
                   opportunities for development
                                                               Garyfallia Pelekanou, Member                                        The Board of Directors and the Management Team are   Goldair Handling  conducts its activities honestly,
               8. To provide training and the means for safe work
                                                                                                                                   assisted by the following Committees, which support   ethically, with transparency and professionalism towards
               9. To provide regular information on company news
                                                               The Members of the Board of Directors meet once per                 and guide the Board’s work:                        its employees, customers, shareholders, suppliers, the
                   and developments
                                                               month, to discuss strategic planning issues, which also             Safety Committee:                                  State and society. Regulatory compliance is a priority of
                                                               include the company’s sustainable development.                      Meets once per month to discuss issues related to safety   the company’s Board of Directors and Management. In
                                                                                                                                   at the workplace.                                  this light, in parallel with the development of the Code
                                                                                                                                   Sustainability Committee:                          of Conduct, the application of the company’s regulatory
                             Goldair Handling Organizational chart (31.12.2016)
                                                                                                                                   Meets on a regular basis to discuss issues related   compliance procedure will begin in 2017. The target
                                                                                                                                   to corporate responsibility, stakeholder engagement   of this procedure will be to support the application of
                                                  BOD
                                                                                                                                   and  the  company’s  efficiency  in  meeting  sustainable   the Code of Conduct and of the other policies of the
                                                                                                                                   development targets.                               company, thus strengthening the  Goldair Handling
                                                  CEO                                                                              Quality and Environment Committee:                 ethics and integrity practices that are currently in place.
                                               D. PAPAMICHAIL
                                                                                                                                   Meets three times per year to discuss issues relating to
                                                                        SUSTAINABILITY COMITEE
                                                             INTERNAL AUDITOR                                                      quality and the environment.                       Anti-competitive Behavior
                                                              N. SOFIADIS
                                   ASSISTANT TO CEO
                      LEGAL DEPARTMENT                                                                                                                                                A key principle of the company in the context of its
                                   E. GEORGANTOPOULOU
                                                                                                                                   Internal Audit                                     overall operation and in the performance of its activities
                                                                                                                                   The mission of the Internal Audit unit is to enhance and   and services, is the full enforcement of the provisions of
                            OPERATIONS MANAGER   GROUND OPERATIONS  FINANCE DIRECTOR  COMMERCIAL AND BUSINESS   HUMAN RESOURCES
                            OUTSTATIONS AIRPORTS  DIRECTOR                 DEVELOPMENT DIRECTOR  DIRECTOR
                              M. TSORONIS        C. PANTAZIS  E. SPANOU       A. FOTAKIS     F. MELETI                             protect the value of the organization, providing objective   the laws for the protection of free competition. Goldair
               ADMINISTRATOR MANAGER
                 J. ALEXANIAN                                                                                                      and risk-weighted assurance, advice and information.   Handling is not involved in any anti-competitive act
                            NETWORK COORDINATION &
                                                                          SALES EXECUTIVE & CONTRACT
                             PLANNING MANAGER               FINACE DEPARTMENT  MANAGEMENT  HEAD OF HUMAN RESOURCES                 The Internal Audit unit reports directly to the Board of   which may confuse its client base or the general public,
                             D. CHRISTOFILAKOU                                E. ZDRAVOS     E. ADAMIDOU
                QUALITY & ENVIROMENT   D. AKOVITIOTI
                 MANAGER / CHIEF                                                                                                   Directors and operates in accordance with the audit   and complies with the relevant legislation on competition.
               SUSTAINABILITY OFFICER
                  E. PAPOUTSI
                             STATION MANAGERS  STATION MANAGER ATH          MARKET ANALYSIS,                                       profession’s Code of Conduct and  with the principles   During the Report’s period of reference, there has been
                           (AOK, AXD, CFU, CHQ, EFL, GPA,  K. ATHANAILEAS  PURCHASING  PLANNING & SLOT MANAGER  PERSONNEL
                                                                             C. THOMAIDIS
                           HER, IOA, JKH, JMK, JSI, JTR, KGS,
                 SAFETY MANAGER  KLX, KVA, LXS, MJT, PAS, PVK,                                                                     of  independence,  objectivity  and  confidentiality.  It  also   no  legal action or  is pending  against  the company for
                 M. PANAGOULIAS  RHO, SKG, SKU, SMI, VOL, ZTH)
                                                                                                                                   conducts regular audits on an annual basis.        anti-competitive behavior and violations of anti-trust and
                                               CARGO SERVICES MANAGER      DEPUTY SALES MANAGER  PAYROLL
                                                  A. TOGIAS                  RUSSIA & CIS
                                                                              E. AVDEEV                                                                                               monopoly legislation.
                SECURITY MANAGER
                 G. ZOURBANOS
                                                FLEET PLANNING
                                               & DEVELOPMENT SENIOR        ADMINISTRATOR, GROUND
                                                                           HANDLING AGREEMENTS  UNIFORM DEPARTMENT                 Policies
                                                  MANAGER
                                                                              N. VALLIS
                                                 G. BAZAKAS
                                                                                                                                   In line with the ethics and integrity principles of Goldair
                                                TECHNICAL SUPPORT           SENIOR MANAGER  TRAINING MANAGER                       Handling,  and  with  the company’s  commitment  to
                                                  MANAGER                    BILLING SECTION  G PIPERIDIS
                                                  D. APIKIAN                  J. LOUPAS
                                                                                                                                   fostering trust and transparency across the entire
                                                                                                                                   range of its activities, the following policies have been
                                                                             SUPERVISOR
                                                ALTEA DEPARTMENT                             TRAINING
                                                                             BILLING SECTION
                                                                                                                                   established and communicated to all:
                                                 IT DEPARTMENT
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