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5.1 CORPORATE GOVERNANCE AND ETHICAL   The Annual General Meeting of the Shareholders is   Management Team  Environmental Policy
 PRACTICES  G4-34  G4-56  G4-S07  the supreme government of  Goldair Handling, which   The company’s Management Team is composed of the   Safety Policy
 ensures the company’s effective and orderly governance   following six Executives:  Quality Policy
 In line with the principles of responsible entrepreneurship   and growth, promoting transparency and integrity. The   Food Safety Policy
 and on the basis of safeguarding the interests of its social   company’s performance for the last year and the target   Dimitrios Papamichail, Chief Executive Officer (CEO)  Sustainability Policy
 partners and of all its stakeholders, Goldair Handling   setting for the year ahead are presented in the General   Andreas Fotakis, Commercial & Business
 develops all its activities guided by the following   Meeting.  Development Director  All company employees have been informed about
 Management commitments:  Eleni Spanou, Finance Director       the above policies, which are posted for display in the
 Board of Directors  Fani Meleti, Human Resources Director     company’s premises and have also been uploaded to its

 The Board of Directors of Goldair Handling  Christos Pantazis, Ground Operations Director  corporate Intranet, to which all employees have access.
 We undertake the following commitments:
 is composed of seven (7) members:  Michalis Tsoronis, Operations Manager Outstations
 1. To maintain our costumer and people oriented
 Members of the Board of Directors of Goldair   Airports       The Internal Labor Regulation for the company’s
     approach
 Handling (31.12.2016)                                         personnel is communicated and signed by the employee
 2. To treat everyone with courtesy and respect
            The Goldair Handling Management Team holds weekly   (permanent or seasonal) in the course of the hiring
 3. To be open to ideas and to accept constructive
 Styilanos Golemis, President  meetings to plan, implement and set targets for the   process.
     criticism
 Kalinko-Kalliniko Kalinikos, Executive Vice President  company’s business strategy, its daily operation and the
 4. To apply fair and merit-based treatment
 Alexandros Fourlas, Vice President   improvement of its services, as well as to address any   Regulatory Compliance
 5. To encourage team effort
 Dimitrios Papamichail, Chief Executive Officer (CEO)  problems which may arise.  Compliance with the legislation and the  Goldair
 6. To encourage and reward  performance
 Dimitrios Katsilas, Member                                    Handling  internal policies and regulations is a core
 7. To listen to your needs and provide you with
 Glykeria Tsernou, Member  Committees                          element of the company’s reliability and integrity.
     opportunities for development
 Garyfallia Pelekanou, Member  The Board of Directors and the Management Team are   Goldair Handling  conducts its activities honestly,
 8. To provide training and the means for safe work
            assisted by the following Committees, which support   ethically, with transparency and professionalism towards
 9. To provide regular information on company news
 The Members of the Board of Directors meet once per   and guide the Board’s work:  its employees, customers, shareholders, suppliers, the
     and developments
 month, to discuss strategic planning issues, which also   Safety Committee:  State and society. Regulatory compliance is a priority of
 include the company’s sustainable development.  Meets once per month to discuss issues related to safety   the company’s Board of Directors and Management. In
            at the workplace.                                  this light, in parallel with the development of the Code
            Sustainability Committee:                          of Conduct, the application of the company’s regulatory
 Goldair Handling Organizational chart (31.12.2016)
            Meets on a regular basis to discuss issues related   compliance procedure will begin in 2017. The target
            to corporate responsibility, stakeholder engagement   of this procedure will be to support the application of
 BOD
            and  the  company’s  efficiency  in  meeting  sustainable   the Code of Conduct and of the other policies of the
            development targets.                               company, thus strengthening the  Goldair Handling
 CEO        Quality and Environment Committee:                 ethics and integrity practices that are currently in place.
 D. PAPAMICHAIL
            Meets three times per year to discuss issues relating to
 SUSTAINABILITY COMITEE
 INTERNAL AUDITOR  quality and the environment.                Anti-competitive Behavior
 N. SOFIADIS
 ASSISTANT TO CEO
 LEGAL DEPARTMENT                                              A key principle of the company in the context of its
 E. GEORGANTOPOULOU
            Internal Audit                                     overall operation and in the performance of its activities
            The mission of the Internal Audit unit is to enhance and   and services, is the full enforcement of the provisions of
 OPERATIONS MANAGER   GROUND OPERATIONS  FINANCE DIRECTOR  COMMERCIAL AND BUSINESS   HUMAN RESOURCES
 OUTSTATIONS AIRPORTS  DIRECTOR  DEVELOPMENT DIRECTOR  DIRECTOR
 M. TSORONIS  C. PANTAZIS  E. SPANOU  A. FOTAKIS  F. MELETI  protect the value of the organization, providing objective   the laws for the protection of free competition. Goldair
 ADMINISTRATOR MANAGER
 J. ALEXANIAN  and risk-weighted assurance, advice and information.   Handling is not involved in any anti-competitive act
 NETWORK COORDINATION &
 SALES EXECUTIVE & CONTRACT
 PLANNING MANAGER  FINACE DEPARTMENT  MANAGEMENT  HEAD OF HUMAN RESOURCES  The Internal Audit unit reports directly to the Board of   which may confuse its client base or the general public,
 D. CHRISTOFILAKOU  E. ZDRAVOS  E. ADAMIDOU
 QUALITY & ENVIROMENT   D. AKOVITIOTI
 MANAGER / CHIEF  Directors and operates in accordance with the audit   and complies with the relevant legislation on competition.
 SUSTAINABILITY OFFICER
 E. PAPOUTSI
 STATION MANAGERS  STATION MANAGER ATH  MARKET ANALYSIS,  profession’s Code of Conduct and  with the principles   During the Report’s period of reference, there has been
 (AOK, AXD, CFU, CHQ, EFL, GPA,  K. ATHANAILEAS  PURCHASING  PLANNING & SLOT MANAGER  PERSONNEL
 C. THOMAIDIS
 HER, IOA, JKH, JMK, JSI, JTR, KGS,
 SAFETY MANAGER  KLX, KVA, LXS, MJT, PAS, PVK,  of  independence,  objectivity  and  confidentiality.  It  also   no  legal action or  is pending  against  the company for
 M. PANAGOULIAS  RHO, SKG, SKU, SMI, VOL, ZTH)
            conducts regular audits on an annual basis.        anti-competitive behavior and violations of anti-trust and
 CARGO SERVICES MANAGER  DEPUTY SALES MANAGER  PAYROLL
 A. TOGIAS  RUSSIA & CIS
 E. AVDEEV                                                     monopoly legislation.
 SECURITY MANAGER
 G. ZOURBANOS
 FLEET PLANNING
 & DEVELOPMENT SENIOR   ADMINISTRATOR, GROUND
 HANDLING AGREEMENTS  UNIFORM DEPARTMENT  Policies
 MANAGER
 N. VALLIS
 G. BAZAKAS
            In line with the ethics and integrity principles of Goldair
 TECHNICAL SUPPORT  SENIOR MANAGER  TRAINING MANAGER  Handling,  and  with  the company’s  commitment  to
 MANAGER  BILLING SECTION  G PIPERIDIS
 D. APIKIAN  J. LOUPAS
            fostering trust and transparency across the entire
            range of its activities, the following policies have been
 SUPERVISOR
 ALTEA DEPARTMENT  TRAINING
 BILLING SECTION
            established and communicated to all:
 IT DEPARTMENT
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