Page 38 - GOLDAIR HANDLING APOLOGISMOS 2016

Stakeholders affected 4.5 COMMITMENTS AND TARGETS G4-56 Environment and Society –
Material Aspect GRI Aspect Boundaries
(directly) The key priority and a pillar of the business strategy Our Sustainable World
of Goldair Handling is the constant improvement of We seek to minimize our environmental impact,
Aspect 43 Environment - Liquid Within and outside the Employees,
discharges and waste organization. This aspect Suppliers, Customers, its services, in order to respond to the expectations focusing on reducing energy consumption and to
Responsible manage- G4-EN23 impacts the reduction of the Local communities / of stakeholders. In 2016, with the introduction of its managing efficiently all types of waste.
ment of solid and liquid company’s environmental Non-profit organizations We continue to comply with the legislation at all
discharges and waste footprint, the promotion of Sustainable Strategy and the release of its first Corporate
health in the local communi- Responsibility and Sustainable Development Report, levels of the company’s hierarchy and across the
ties, the enhancement of the Goldair Handling takes an innovative step in this entire range of our activities.
26 employees’ environmental direction. Strengthening its long-term commitment to the We invest in open dialog with our stakeholders,
culture, the enhancement of
the company’s reputation, creation of value for itself, as well as for its shareholders, creating shared value and acknowledging their
and the limitation of finan- it discloses its commitments and targets for the period concerns for a sustainable world.
cial risks arising from the up to 2020.
non-fulfillment of legislative Target-setting has been made place for each pillar of
obligations.
Commitments the Goldair Handling Sustainability Policy and serves
The company’s core commitments with respect to as the driving force for the company’s further growth
Aspect 44 Environnent - Energy Within and outside the Employees, sustainable development are the following: in the fields of environment, society and corporate
G4-EN3, G4-EN6 organization. This aspect Suppliers, Customers, governance.
Responsible management impacts the reduction of the Local communities / Responsible Growth
of energy company’s environmental Non-profit organizations
footprint, the savings in re- We seek to develop and expand our portfolio of Targets
sources, the enhancement of customers, helping strengthen the markets in which we Goldair Handling has set the following targets for the
27 the employees’ environmental operate. time period 2017-2020:
culture, and the limitation of
financial risks arising from the We keep improving our services, as our customers’ Year of
non-fulfillment of legislative satisfaction is a key priority for us. Targets completion
obligations. We comply, without any compromise, with all the Development of Employee Code of Conduct
1 and employees’ briefing 2017
laws and regulations that govern the provision of our
Development of a Corporate Governance
services. 2 Policy and Code 2020
Aspect 28 Society – Regulatory Within and outside the ALL We invest in fruitful cooperations in the local communities 3 Establishment of a Corporate Governance 2020
Compliance organization. This aspect where we operate, promoting their development. Committee
Compliance G4-SO8 impacts the company’s sound We incorporate the culture of business ethics and Provision of a body or other mechanism to facilitate
the implementation of sustainable development
operation, the limitation of 4 principles and practices 2017
28 financial risks, the fulfillment responsibility in all structures of our corporate Increase of investments for sustainable
of legislative obligations, governance. 5 development by an estimated 10% 2017
and the enhancement We analyze, assess prudentially and manage potential Creation of an integrated risk management
of the company’s reliability. 6 and business continuity system 2020
risks, thus safeguarding the smooth continuation of our
Achievement of a rate of 65% for satisfied
activities. 7 customers and of 50% for participation in 2017
Aspect 29 Society – Anti-corruption Within and outside the Employees, Shareholders, We communicate all information concerning our services customer satisfaction surveys
G4-SO5 organization. This aspect Customers, Suppliers, and actions in a responsible and transparent manner. 8 Development of a procedure for the protection 2018
of the customers’ personal data
Strengthening impacts the company’s sound Regulatory authorities
Transparency operation, the limitation of 9 Development of a Responsible Marketing Policy 2017
financial risks, the improve- We Invest in our People Inclusion of social criteria in the supplier evaluation
29 ment in investment and We cater for the safeguarding of human rights 10 questionnaire 2017
financial interest, and the within our company and along our supply chain, Evaluation of a specific number of major (based
on turnover) suppliers, using the new supplier
fulfillment of legislative 11 evaluation questionnaire 2018
obligations. and we create a working environment of equal Development of a training program on Sustainable
opportunities for all. 12 Development and inclusion of this program in the 2017
We take advantage of modern tools and methods training provided to employees
Maintenance of the low percentage of accidents
Aspect 30 General standard Within and outside the ALL to ensure optimal work conditions. 13 per employee, through trainings and the provision 2017
disclosures organization. This aspect We invest in internal communication and we inspire of personal protective equipment and of related
Stakeholder engagement G4-24, G4-25, G4-26, impacts the enhancement of information updates
G4-27 stakeholder participation in our people through innovative work practices, fair Achievement of a rate above 50% for the
participation of permanent employees in Employee
the company’s policies and treatment, respect and trust. 14 Satisfaction Survey 2017
decision-making processes, We place health and safety at the workplace at
30 the enhancement of risk pre- the very top of our priorities. 15 Development of a Complaints Management Policy 2017
vention and management, the Increase by 5-7% of the quantity of waste
development of relationships 16 dispatched for recycling as a percentage of total 2017
recyclable materials
based on trust and reliability,
and the creation of value 17 Maintenance of the same energy consumption 2017
levels (despite the increase in operational work)
for the company’s business
operation. 18 Company actions and initiatives for creating 2017
stakeholder engagement and dialog opportunities

39