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Stakeholders affected Stakeholders affected
Material Aspect GRI Aspect Boundaries Material Aspect GRI Aspect Boundaries
(directly) (directly)
Aspect 18 Product responsibility – Within and outside Employees, Customers, Aspect 23 Society – Anti-competitive Within and outside the Employees, Competitors
Customer health the organization. This Passengers behavior organization. This aspect
Safe management of and safety aspect impacts the Creation of conditions G4-SO7 impacts the sound func-
ground handling fleet G4-PR1 company’s sound that do not allow tioning of the market and
6 11
and equipment operation, the safety anti-competitive behavior the creation of a corporate
of passengers and the profile characterized by high
maintenance of the reliability as regards the
company’s reputation company’s stakeholders.
and status.
Aspect 19 Product responsibility – Within and outside the Employees, Customers, Aspect 24 Product responsibility Within and outside the Employees, Suppliers,
Compliance organization. This aspect Passengers G4-DMA organization. This aspect Customers, Regulatory
Compliance with the G4-PR2, G4-PR9 impacts the limitation of Certifications of impacts the company’s authorities
regulations governing the financial risk, the processes, products sound operation, the
provision and use of the responsible behavior and services compliance with proce-
company’s products and in all business transactions, dures, and the trust of the
7 services and the health the fulfillment of legislative 12 customers in the compa-
and safety of the public obligations and the ny’s services and products
assurance of the provi- and of the stakeholders in
sion of services of a high its operation.
standard.

Aspect 20 Product responsibility Within and outside the Employees, Customers, Aspect 5 Labor practices and Within the organization. Employees, Trade Union
G4-DMA organization. This aspect Passengers, Other decent work – This aspect impacts
Operational readiness to impacts the limitation of companies operating Labor-Management Labor-Management efficient communications,
respond to emergencies financial and environmen- at the airport relations relations the maintenance of
tal risks, the quality of the G4-LA4 relationships of trust with
8 services provided and the 13 employees, the timely
creation of a corporate handling of arising issues,
profile characterized by high and the satisfaction and
reliability as regards the performance of the
company’s stakeholders. employees.

Aspect 21 Product responsibility – Within and outside the Employees, Suppliers, Aspect 6 Labor practices and Within and outside the Employees, Customers,
Customer privacy organization. This aspect Customers, Passengers decent Work – Training organization. This aspect Passengers, Regulatory
Protection of the G4-PR8 impacts the assurance of Employee education and and education impacts the development authorities
customers’ personal confidentiality and integrity, training G4-LA9 of the employees’ skills and
data and property the protection of human competencies, the provi-
rights, the limitation of sion of services of a high
9 financial risk, and the cre- 14 standard to the company’s
ation of a corporate profile customers, the mainte-
characterized by high nance of a competitive ad-
reliability as regards the vantage and the enhance-
company’s stakeholders. ment of the company’s
status and of its reputation
as a good employer.

Aspect 22 Product responsibility Within and outside Employees, Aspect 7 Labor practices and de- Within and outside the Employees, Trade Union,
– Communication and the organization. This Suppliers, Customers, cent work - Employment organization. This aspect Customers, Local com-
Responsible marketing aspect impacts the Local communities / Employment G4-LA1 impacts the company’s munity
communication G4-PR7 company’s access to new Non-profit organizations operational readiness as
and marketing markets, the expansion of regards its airline custom-
market shares, the cor- ers, the development and
rect and timely provision strengthening of competi-
10 15
of information to custom- tiveness in the local com-
ers, the equitable access munities, the advancement
to information by all, and and professional develop-
the enhancement of the ment of employees and
company’s reputation. the enhancement of their
satisfaction.

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