Page 31 - GOLDAIR HANDLING APOLOGISMOS 2016

MARKET ENVIRONMENT

16 Customer service and satisfaction 41 Compliance with the environmental legislation

17 Tourist traffic 42 Responsible management of raw and other materials

18 Safe management of passenger handling fleet and equipment 43 Responsible management of solid and liquid waste
Compliance with the regulations governing the provision and use of the company’s products and services and the
19 health and safety of the public 44 Responsible management of energy

20 Operational readiness to respond to emergencies 45 Control and reduction of greenhouse gas emissions

21 Protection of the customers’ personal data and property 46 Transport of products, cargo, passengers and employees
22 Responsible communication and marketing 47 Noise and air emissions

23 Creation of conditions that do not allow anti-competitive behavior 48 Environmental concerns and related complaints of the local communities

24 Certifications of processes, products and services 49 Promotion of the protection of human rights in the company’s sphere of influence
25 Innovative products and services 50 Responsible management of water consumption

26 Passenger rights 51 Evaluation of suppliers using environmental criteria
27 Management of suppliers, including local ones
Stage 2: Prioritization Handling drew up a relevant questionnaire, mapping
In the second stage of the process, the aspects listed the significant aspects with regard to its operation
SOCIETY
above were assessed internally by the company’s and activities. In the context of this dialog, it invited
Management Team, and externally by its stakeholders. representatives from key stakeholder groups to assess
28 Regulatory compliance
these aspects with respect to company’s sustainable
29 Strengthening transparency In the internal analysis, the aspects were assessed by development, as well as to propose additional aspects.
the company’s Sustainability Committee, which is also
30 Stakeholder engagement
the Goldair Handling Management Team. During the For the purposes of the materiality analysis process,
scoring process, the members of the Management a questionnaire was sent out to 285 stakeholder
31 Social and economic impacts-challenges from the company’s business activity
assessed the impacts of each aspect on the company’s representatives. A total of 175 completed questionnaires
32 Support of, and acceptance by, local communities operation as well as on stakeholders. were received, corresponding to a response rate of
61.4%. The graph below shows the participation level
33 Collaboration with volunteer and non-profit organizations
In line with the principle of stakeholder inclusiveness of each stakeholder group as a percentage of the total
and launching the dialog with stakeholders, Goldair number of the completed questionnaires received:
HUMAN RIGHTS

34 Creation of conditions that do not allow the occurrence of forced labor practices
STAKEHOLDER PARTICIPATION
35 Creation of conditions that do not allow the occurrence of child labor practices

36 Equal opportunities and diversity
Control and identification of conditions and risks giving rise to violations of human rights in the company’s
37 business units

38 Promotion of the protection of human rights in the company’s sphere of influence

39 Employee training in the protection of human rights
40 Protection of the freedom of association

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