Page 30 - GOLDAIR HANDLING APOLOGISMOS 2017

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REPORT 2017

FLIGHT OPERATIONS LOUNGE AND VIP SERVICES
2.1. Our services Flight operations include: preparation of the flight at the airport In recent years, Goldair Handling has strategically invested

of departure, or at any other location, in-flight service, which in the airports of Athens, Heraklion, Crete and Mykonos,
potentially includes an in-flight change of course, services after creating Lounges and offering high-quality services. The
Goldair Handling partners with many of the largest airlines internationally and, the flight. Company maintains “Your Mykonian Luxury Lounge,” the only
thanks to its proper training and know-how, provides the following services: passenger lounge at the Mykonos airport, the “Evropi” Lounge
SURFACE TRANSPORT at N. Kazantzakis Airport in Heraklion, Crete, and the Goldair
Surface transport services include the transport of passengers, Handling Lounge in the Intra Schengen area of “El. Venizelos”
crew, baggage, cargo and mail between the various terminals Athens International Airport.
Management functions and supervision
of the same airport, except for any transport between the In 2017, the company created its new Lounge in the Extra
Passenger handling aircraft and any other spot within the boundaries of the same Schengen area of “El. Venizelos” Athens International Airport.

Baggage handling airport. It also includes any special transport requested by the
airline. FREIGHT AND MAIL HANDLING
Ramp handling
Freight and mail handling services are mainly related to the
Aircraft services
SERVICES FOR PASSENGERS WITH REDUCED MOBILITY day-to-day handling of freight and mail, preparation of the
Flight operations These services pertain to various arrangements implemented required documents, customs procedures, etc. The Company

Surface transport by Goldair Handling in order to improve the travel experience operates a Cargo Station at Athens Airport and at two additional
of passengers with reduced mobility. These passengers airports, in Thessaloniki and Heraklion, Crete, providing cargo
Services for passengers with reduced mobility
may request assistance at specific locations at each airport and mail services on a 24/7 basis.
Consulting services in order to travel from a specified location to the check-in
Lounge and VIP services counter, to go through ticket and baggage control, and to board
the aircraft once they have completed customs and security
Freight and mail handling
procedures. They may also seek assistance in boarding and
disembarking from the aircraft, with ambulifts, wheelchairs, or
other necessary aid, as applicable, to get to their seat, to stow
and recover their baggage inside the aircraft. Once they have
MORE SPECIFICALLY, THE COMPANY’S SERVICES INCLUDE: arrived at their destination, they can travel from the baggage
claim area to a specified location, board their connecting flights
and, if the need arises, be transported to the restrooms.
MANAGEMENT FUNCTIONS AND SUPERVISION to the screening and preparation of baggage ahead of departure,
Management functions and supervision include representation loading and unloading from the aircraft, and transport from the CONSULTING SERVICES
services and contact with regional authorities or any other screening room to the sorting room. Goldair Handling has developed consulting services to convey
person, payments carried out on behalf of the user and know-how to emerging ground service markets through
provision of spaces to their representatives, supervision of RAMP HANDLING its specialised staff. A typical example is the successful
loading, marketing and telecommunications, processing, Ramp handling services mainly pertain to the handling of aircraft, partnership with the company ICAS, which is active at the
storage, use and management of loading units, every other including: marshalling of aircraft during arrival and departure, Addis Ababa and Dire Dawa airports in Ethopia.
supervisory service prior to, during, and following the flight, servicing of parked aircraft, organising communication with
as well as every other management service requested by the aircraft, and loading and unloading of aircraft. Ramp handling
airlines. services also include transport of the crew, passengers, and
baggage between the aircraft and the terminal, handling during
PASSENGER HANDLING engine start, push back of the aircraft during departure as well
Passenger handling services include passenger handling as arrival. The implementation of the necessary measures, the
during departure, arrival, transit or connection. These mainly transfer, loading, and unloading of food and beverages from
include check-in, inspection of travel documents, baggage aircraft are also included.
check in and transport up to the airport baggage sorting
system. AIRCRAFT SERVICES
Aircraft services include: interior and exterior cleaning of
BAGGAGE HANDLING aircraft, maintenance of sanitary areas, provision of water,
Baggage handling services include the entire process of air-conditioning and heating of the cabin, removal of snow
baggage handling in the sorting room. They are mainly related and de-icing of the aircraft.

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