Page 33 - GOLDAIR HANDLING APOLOGISMOS 2017

2

REPORT 2017

Regulated Agent
ISO
9001
Based on the National Civil Aviation Security Regulation, the granted by the Hellenic Civil Aviation Authority (HCAA) once it
application of specific security standards, procedures, and has approved the Company’s Security Programme for each of
practices is required for preventing and handling unlawful its areas where cargo and freight handling is conducted. This INTEGRATED
actions against civil aviation. In this context, Goldair Handling certification is required for the transport of cargo on aircraft MANAGEMENT
SYSTEM
has developed strict procedures and is certified as a Regulated carrying out flights within the territory of the European Union.
Agent for the 3 Cargo and Freight Stations and the 18 regional More specifically, to obtain this certification, the following is
airports where it handles cargo and freight. This certification is required: ISO HACCP
14001 22000

Staff trained in security procedures
A facilities surveillance system
100% security monitoring of cargo through approved methods (such as X-ray, Explosive Tracing Device, Dogs, etc.)
Controlled and accredited access to the cargo management and storage area
Inspection of consigners’ information
The Company ensures that it is fully harmonised with the Through the Integrated Management System (IMS), the
The provision of accompanying security information for each consignment
international and Greek standards for the services it provides. company also ensures proper and adequate training of
In this context, it adopts and implements an Integrated Quality, workers, monitoring of the flow of the services it provides, as
Environmental, and Food Safety Management System for “the well as effective response to possible complaints on the part

More information related to the Company’s investments in Cargo and Freight Stations for 2017, can be found under 5.2 “Cargo provision of Ground Handling Services for Aircraft, Passengers, of its clients.
Terminal Security” in Chapter 5 “Health and Safety Management”, page 64. Freight and Mail,” which is certified in accordance with the
following standards, EN ISO 9001: 2015, EN ISO 14001:2015, More specifically, the services provided by the Company at
and EN ISO 22000:2005, and undertakes to comply with all the the Athens airport and at the regional airports are certified in
procedures laid down in the Quality, Environmental and Food accordance with the following standards:
2.2. Assurance of Quality of Service Safety standards.

Goldair Handling is committed to the quality of services provided to its clients, in order to meet their needs and
expectations, with continued growth and improvement as its guide. This commitment is reflected in the revised Athens Airport, however, the integrated quality
management system in accordance with ISO 9001 is
Quality Assurance Policy, as follows. applied throughout the Company’s entire network.
ISO 9001 Quality Management System

ISO 14001 Environmental Management System Athens Airport and all regional airports

ISO 22000 Food Safety Standard
EXTRACT FROM THE COMPANY’S QUALITY POLICY Athens and Thessaloniki Cargo terminals as well
as the VIP lounge in the intra Schengen area at the
Athens airport.
Goldair Handling operates with a view to ensuring the The company’s management always invests in quality by
necessary conditions and requirements in order to provide providing the necessary resources and recognising that their
high quality services, to continuously improve and evolve, insistence on the provision of qualitative services characterises
to fully satisfy its clients and to strengthen its status. The the Company’s diversification from its competitors. It should be noted that in 2009, Goldair Handling became the is the improvement of operational safety in ground services, the
company meets all challenges and successfully advances Goldair Handling always aims to offer services that first Greek ground handling company to obtain international reduction of damage to aircraft and ground equipment, and the
in the demanding environment of ground handling comply with the respective laws, regulations, standards certification IATA-ISAGO (IATA Safety Audit for Ground Operations continuous improvement of the efficiency and adequacy of the
services. and the continuously increasing market needs. Program) for the services provided. The aim of this certification ground handling services provider.

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