Page 83 - GOLDAIR HANDLING APOLOGISMOS 2017

6

REPORT 2017

Additionally, "On-the-job training" has been established at Goldair Handling, which went into pilot implementation in 2016 in
certain stations.
HOW DOES "ON THE JOB TRAINING" WORK IN PRACTICE?

It is a practical method of training which is based on the following 3 principles: Total hours of training Average hours of training per employee by
2017 EMPLOYEE employee category
TRAIN COOPERATE PROVIDE HIERARCHICAL
GUIDANCE LEVEL
Men Women Total Men Women Total

Management 104.00 3.00 107.00 14.86 3.00 13.38

After employees succeed in the theory tests of the initial recruitment Moreover, several topics relevant to the Company’s scope Office employees 21,040.35 42,454.40 63,495.15 40.86 44.88 43.46
procedure, they are called upon to implement the theory in their are covered through the e-learning training system, which
day-to-day tasks. During the first days or weeks, depending on successfully supports the training needs of the stations. Workers 30,663.35 4,394.00 35,057.35 25.49 18.70 24.38
the job, prior experience and knowledge of each employee, their New courses related to Security Awareness, Environmental
training continues, this time on a practical level, with the guidance Awareness and with the ALTEA Flight Management were Drivers 2,987.00 29.00 3,016.00 21.04 9.67 20.80
and supervision of an “on the job trainer”. Once the stipulated period realised during 2017, and the already existing courses
elapses and with the positive contribution of the “on the job trainer”, related to hazardous materials were updated. Also, for the Operators 8,071.15 55.00 8,126.15 34.35 55.00 34.43
the employees are ready to autonomously take on their duties. If an first time within the year, an e-learning course was offered
employee does not receive a positive evaluation by the “on the job for the benefit of the Cargo department, which was based on Total 62,866.25 46,935.40 109,802.05 29.91 39.57 33.39
trainer”, he or she will have to repeat the theory training courses the revised and detailed Cargo Handling Manual corporate
from the start. “On the job trainers” are the in-house trainers, who procedures. The course has been divided into 3 categories:
have thorough knowledge of the competences and responsibilities Import, Export and Warehouse, in order to meet the
of each position and at least 5 years of experience. They are company’s needs. In addition to the e-learning application,
appointed by the trainings department to offer practical guidance this course may also be taught by an instructor in a class,
to their new colleagues and they have also gone through similar mainly for the newly-hired employees. Total training hours in 2017 increased by about 35% over total training hours in 2016.
training themselves. The pool of in-house trainers expanded further
within 2017, now counting 22 trainers.

6.3. Evaluation and recognition
During 2017, 3,288 employees completed a total of 109,802 training hours.

The Company aims to be an attractive and responsible employer, attracting people who are the best fit for our culture,
who can share our visions and evolve within the Company by taking on positions with increased responsibility.
DETAILED TRAINING DATA

2016 EMPLOYEE Total hours of training Average hours of training per employee by EVALUATION During the evaluation, meetings are held between the employee
employee category
HIERARCHICAL
LEVEL Aiming at the professional and personal development of all and the supervisor of the department or the shift managers
Men Women Total Men Women Total
employees, a Growth and Performance Dialogue is carried responsible for the evaluation. In 2017, 2,072 employees were
out annually with our people. The purpose of the Growth evaluated, corresponding to 97% of the permanent personnel.
Management 334.00 196.00 530.00 33.40 65.33 40.77
and Performance Dialogue is an honest discussion between
Office employees 14,984.20 30,997.30 45,981.50 36.73 37.99 37.57 supervisors and employees, with regard to the areas of Goldair Handling invests in the growth of its people, and as a rule
improvement either in their skills or behaviour. It also aims it covers new job openings with internal transfers of employees,
Workers 21,881.20 3,350.00 25,231.20 22.30 15.37 21.04 at setting out the targets for the next year, which are set jointly regardless of prior service. Under transparent procedures,

with the supervisors, regarding both skills and behaviour. anyone interested in the new jobs can submit an application and
Drivers 2,595.00 8.00 2,603.00 19.22 8.00 19.14
go through the selection procedure. The selection procedure
Operators 6,858.00 0.00 6,858.00 30.08 0.00 30.08 consists of interviews and evaluations of real case studies.

Total 46,652.40 34,551.30 81,204.10 26.48 33.29 29.00

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