Page 80 - GOLDAIR HANDLING APOLOGISMOS 2017

6

REPORT 2017

6.2. Training

Moreover, in the context of enhancing both professional and personal skills,
Goldair Handling believes in training and developing its people of the appropriate behaviours, which contribute to forming a the Company carried out trainings during 2017 on:
with the aim of enhancing their professional competences strong corporate culture and improve performance.
and personal skills, and enabling them to successfully meet In implementation of the provisions of Article 22 of the Main
all types of challenges at their workplace. Another key priority Ground Handling Regulation which relates to the training of the Changes to taxation for legal and natural persons
for the Company is the continuous improvement of the skills ground handling operators’ personnel, and in full compliance Labour Legislation
and competences of the employees, by implementing the with international standards, employees – depending on their Certified training on the standards for preparing Sustainable Development Reports
principles of life-long learning. type of work and specialisation, and before being assigned
Evaluation of Performance and Skills Development
Yet, beyond the technical aspects of training, the ultimate goal operational duties – attend an initial training programme that
Communication and Feedback
of continuous education is personal development and adoption includes the following topics, among others:
Time Management
Project Management
Worksheets
Passenger service: Among other things, this topic sets out the practical ways in which high-quality and
consistent client/passenger service is implemented.

Emergency response: The purpose of this topic is to train the personnel in the procedures relating to
preparation for the prompt and effective response to emergencies and the methods used in their management.

Knowledge of hazardous materials/cargo and freight. This topic refers to the procedures followed for safe ADDITIONAL TRAINING (%)
air transport of hazardous materials.

Familiarisation with the use of equipment: This concerns the use of all types of ground and non-ground 2016 2017
8%
services equipment, and the software interfaces used to serve flights. 14%
17% 13% 8%
Environmental awareness: The purpose of this topic is to inform about the impact of human activities on
8%
the environment and to contribute towards raising awareness. 6%

First aid seminar: This topic focuses on dealing with common injuries and dysfunctions of the human body.
8%
Awareness raising on disability and equality: The aim of this topic is to help personnel understand the
28%
problems disabled persons face on a daily basis. 52% 36%

In addition to initial training and in accordance with the above requirements, employees attend recurrent training, when and where GRI Standards GRI Standards
necessary, at least once every two years. Customer service (Customer service excellence) Time and Project Management
Evaluation of performance and skills development Customer Excellence
Communication and feedback Communication and feedback
Legislation etc. Assertive Feedback
TRAINING HOURS BY TOPIC (%) Legislation etc.
2016 2017

4.0% 9.5% Emergency Response Plan (ERP) 5.9% 9.9%
4.1% Passenger service
14.6% 19.5% 4.9%
5.7% First-aid workshop
Environmental awareness
Familiarisation with use of equipment 6.4% During 2017, 1,496 in-house and 78 outsourced seminars were held.
Knowledge of hazardous materials/goods (DGR)
Awareness-raising and training with
36.9% 25.2% regard to special needs and equality issues 25.0% 28.5%

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