Page 84 - GOLDAIR HANDLING APOLOGISMOS 2017

6

REPORT 2017

6.4. Additional benefits

new jobs new jobs
39 54 In the context of the relations of trust and harmonious its people receive additional benefits. The Company offers a
collaboration with its people, Goldair Handling aims not only set of additional benefits, beyond those required by law, to all
to ensure fair and competitive wages, but also to ensure that employees, regardless of their position. Specifically:
transfer applications of workers transfer applications of workers
2016 199 2017 250

selected selected
20 40
Interest-
free financial
assistance Additional
leave in
the event of
RECOGNITION serious and
extended
illnesses
Once again this year, the Company rewarded employees who Moreover, awards were given to 14 employees in the following
provided or contributed to actions related to the behaviours we categories:
want to display, on matters of safety, social responsibility as 1. Goldair Handling Values Award - Award to the colleagues
well as excellence in passenger service, thus reinforcing the who have received the most thank-you letters for practices
work culture of Goldair Handling. based on the Company’s values (Immediacy / Adjustment, Coverage
Consistency, Team spirit, Respect) Private of costs, as
applicable,
More specifically, in 2017, 131 employees of Goldair Handling 2. Customer Service Excellence Award - Award to colleagues insurance for acquiring
received a personal thank-you letter signed by the Company’s who have received the most thank-you letters for excellence professional
CEO, on the excellent handling of demanding situations and in service accreditation
the soundness of their actions, during the provision of services 3. Social Responsibility Award - Award to colleagues who
under special circumstances. have contributed to preventing child trafficking at airports
4. Safety Award - Award to colleagues for practices related to
occupational health and safety
6.5. Open and two-way communication

At Goldair Handling we encourage open, two-way, transparent facilities, behaviour and improvement ideas) are discussed
extensively while ideas and proposals are exchanged, aiming
communication between employees and the Company’s
employees earned awards Management, as it encourages a culture of trust and mutual at the constant improvement of the workplace and the safety
of the workers.
respect, and helps to identify those areas in need of further
improvement. Moreover, the communication channels used
In 2017, 10 meetings were held with 20 participants.
9 14 in the Company provide the opportunity to express new Interactive meeting every 6 months, between Middle and
employees earned awards
2017 ideas and proposals, and even complaints that are promptly Senior Management
resolved. Internal communication channels include: Annual events for our people and their children
Base meetings with the Management Team, twice per month Two-year satisfaction survey and recording of ideas
One of the most important channels of communication of the Intranet
Company with our people is the meeting between the Senior Daily communication via emails
77 2016 131 Management team with people from the company’s base, important matters that concern the employees are
Regular communication via SMS: At Goldair Handling,
namely those who come in direct contact with passengers,
employees received employees received aircraft and cargo, regardless of experience or past service. communicated via text messages that allow, for the prompt
a thank-you letter
This meeting takes place twice per month, with the participation
information of all colleagues, particularly those not working in
of the Company’s regional stations, via teleconference. The
offices. As an indication, in 2017, 70 text messages were sent
a thank-you letter
matters that interest employees (employment, equipment and
to 43,877 employees.

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