Page 118 - GOLDAIR HANDLING APOLOGISMOS 2018

REPORT 2018
About Methodology: Table of Compliance with
Πίνακας Συμμόρφωσης με τον Ελληνικό
Goldair Handling’s 2018 Corporate Social Responsibility and
the Greek Sustainability Code
the Report Sustainable Development Report has been drawn up in accordance Κώδικα Βιωσιμότητας
GOLDAIR HANDLING
with the 2016 GRI Standards of the International Organisation “Global
Ελληνικό Κώδικα Βιωσιμότητας
Reporting Initiative” (GRI) at the Core level, in line with the principles Πίνακας Συμμόρφωσης με τον
Report Profile: determining the content and the quality of the Report set forth in the PILLAR CRITERIA REFERENCE TO REPORT SECTIONS
Goldair Handling’s 2018 Corporate Social Responsibility and instructions. 1. Message from the CEO (p. 6), 1. Goldair Handling: An Overview (p. 8), 1.1 Vision, Mission and Our Values -
Sustainable Development Report is the third consecutive Company Strategic Analysis & How we operate (p. 12), 1.2 Areas of Company activity (p. 14), 1.3 Goldair Handling Services (p. 16),
Additionally, in preparing the 2018 Corporate Responsibility and Action 1.4 Business Model and Strategic Priorities (p. 18), 1.6 ground.net Alliance (p. 22), 1.7 Customer-oriented
Report, covering the period from 01/01/2018 to 31/12/2018. philosophy (p. 22), 1.11 Membership in Associations and Organisations (p. 33), 2. Goldair Handling
Sustainable Development Report, the Company has been made aware
Bulgaria § 2.2 Membership in Associations (p. 37), 4. Responsible operation and development (p. 52), 4.1
of the provisions of Directive 2013/34/EU, Law 4403/2016 and Circular Sustainable Development Management (p. 54), 4.2 Goldair Handling’s contribution to the Sustainable
In this annual publication, the Company presents the way it responded
Ref. No 62784/07-06-2017 of the Ministry of Economy, Development Development Goals (SDGs) (p. 55)
to various economic, social and environmental challenges, as well as
and Tourism on issues concerning the disclosure of non-financial
the expectations/requirements of its stakeholders. The Report also 2. 4. Responsible operation and development § 4.4 Materiality analysis (p. 63)
information. STRATEGY Materiality
contains the policies, procedures, strategy, management approach,
targeting and Corporate Social Responsibility and Sustainable 3. 4. Responsible operation and development § 4.2 Goldair Handling’s contribution to the Sustainable
Development programmes implemented. The Company discloses Objectives Development Goals (SDGs) (p.55), 4.5 Goals achieved in 2018 and targeting for 2019 (p. 68)
its performance in each sustainability pillar, ultimately aiming at open The Report was drawn up with the support and scientific guidance 4. 1.2 Areas of Company activity (p. 14), 1.3 Goldair Handling Services (p. 16), 1.4 Business Model and
and transparent dialogue with its stakeholders. (collection of data, evaluation and authoring) of the company Grant Value Chain Strategic Priorities (p. 18), 1.7 Customer-oriented philosophy (p. 22), 1.10 Responsibility in the supply
Management chain (p. 30), 4. Responsible operation and development § 4.1 Sustainable Development Management
Thornton (www.grantthornton.gr). (p. 54)
The terms “Company” and “Goldair Handling” refer to “Goldair Ground
Services Société Anonyme,” with the distinctive title Goldair Handling Sources of information: 5. 1.4 Business Model and Strategic Priorities (p. 18), 1.7 Customer-oriented philosophy (p. 22), 1.11
Responsibility Membership in Associations and Organisations (p. 33), 2. Goldair Handling Bulgaria § 2.2 Membership
S.A. and the English name Goldair Aviation Handling S.A. The data and the information published in the Report have been
in Associations (p. 37), 3. Corporate Governance § 3.2 Management Committees (p. 45), 4. Responsible
collected on the basis of recording procedures applied by Goldair operation and development (p. 52), 4.1 Sustainable Development Management (p. 54), 4.2 Goldair
Handling, as well as from the databases which are maintained Handling’s contribution to the Sustainable Development Goals (SDGs) (p. 55), 5. Our people (p. 70), 6.
Health and Safety (p. 84), 7. Environmental responsibility (p. 96), 8. Goldair Handling’s social
Goldair Handling’s 2018 Corporate Social Responsibility within the framework of implementing the Company’s management contribution (p.106)
and Sustainable Development Report can be found on the systems. At points where data are provided which have resulted
Company website (http://www.goldair-handling.com) in the following processing or which are based on assumptions, the mode or 6. 1.1 Vision, Mission and Our Values - How we operate (p. 12), 1.4 Business Model and Strategic Priorities
Rules and Processes
(p. 18), 1.5 The implementation of our strategy (p. 20), 1.8 Customer and passenger personal data
“Social Responsibility” section. method of calculation is referred to, in accordance with the instructions protection (p. 26), 1.9 Assurance of Quality of Service (p. 28), 1.10 Responsibility in the supply chain
of the GRI standards. (p. 30), 2. Goldair Handling Bulgaria (p. 34), 6.4 Security Programme against acts of unlawful
interference (p. 90), 6.5 Emergency Response Plan - ERP (p. 91), 7.1 Management of environmental
External quality assurance: matters (p. 99) Quality Assurance Policy, Marketing and communication Policy, Personal Data
Scope and limits: Protection Policy and Internal Regulation, Code of Conduct, Transparency policy, Sustainable
In order to ensure the accuracy, completeness and reliability of the Development Policy, Safety Policy, Employee Complaints Policy, Internal Workplace Regulations,
There are no restrictions in terms of the scope or limits of the Report Environmental Policy, Procurement Regulations, Supplier Code of Conduct
Report and being fully committed to the objectivity and reliability of
that would affect the comparison of year-on-year information. This
its data, the Company assigned the external quality assurance of MANAGEMENT PROCEDURE
report contains information pertaining to Goldair Handling’s overall 7. 1. Goldair Handling: An Overview (p. 8), 1.7 Customer-oriented philosophy (p. 22), 1.10 Responsibility in
the data contained in the Report to the independent body KPMG. The Monitoring the supply chain (p. 30), 2. Goldair Handling Bulgaria (p. 34), 5. Our people (p. 70), 6. Health and Safety
operations in Greece and summarised data related to the operations
conclusions and comments resulting from the external verification (p. 84), 7. Environmental responsibility (p. 96), Independent Limited Assurance Report for Goldair
of Goldair Handling Bulgaria, its subsidiary in Bulgaria. Where there Handling S.A. (p. 133)
procedure are utilised by the Company to improve the quality of the
are revisions, specific reference is made to the individual sections,
Reports it issues. The 2018 Independent Limited Assurance Report for 8. 1.4 Business model and strategic priorities (p. 18), 4.2 Goldair Handling’s contribution to the Sustainable
tables, or diagrams, and the reasons for revision are specified at the
Goldair Handling can be found on page 133 of this Report. Incentives and reward Development Goals (SDGs) (p. 55), 5.1 Promotion of employment (p. 72)
respective points in the text. systems for
Sustainable
Communication with regard to the Report: Development
Project Team: Please send any observations or proposals to the following address:
The Company’s Core Team is charged with collecting and recording all 9. 4.3 Goldair Handling’s stakeholders (p. 58) § Framework of communication with stakeholders (p. 58)
Stakeholder
the necessary data and information on Goldair Handling’s performance Eirini Papoutsi, Engagement
in terms of the Sustainable Development pillars. Its members come Chief Sustainability Officer, Quality & Environment Manager 10. 1.2 Areas of Company activity (p. 14), 1.3 Goldair Handling Services (p. 16), 1.4 Business Model and
from all departments of the Company and its work is coordinated by Athens International Airport, Building 24, 1st floor, 19019, Spata Product Responsibility Strategic Priorities (p. 18), 1.6 ground.net Alliance (p. 22), 1.7 Customer-oriented philosophy (p. 22) Goldair
and Innovation Handling Bulgaria § 2.1 Categories of Services offered by Goldair Handling Bulgaria (p. 36)
the Quality and Environment Department. Telephone: +30 210 354 3850 / Email: e.papoutsi@goldair-handling.gr

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