Page 123 - GOLDAIR HANDLING APOLOGISMOS 2018

REPORT 2018

GRI Disclosure Page number or reference Omission External GRI Disclosure Page number or reference Omission External
Standard assurance Standard assurance
GRI 101: Foundation 2016 GRI 101: Foundation 2016
GRI 102: General Disclosures (“core” option) GRI 102: General Disclosures (“core” option)

Organisational profile Stakeholder Engagement
102-9 Supply chain 1.10 Responsibility in the supply chain (p. 30) 102-40 List of stakeholder 4.3 Goldair Handling’s stakeholders (p. 58)
- 4 groups - 4

102-10 Significant changes to About the Report (p. 116) 102-41 Collective bargaining 5.1 Promotion of employment (p. 72)
the organisation and There were no significant changes in the size, structure, ownership or - agreements - 4
the supply chain supply chain of the organisation during the reporting period. 4

102-42 Identifying and 4.3 Goldair Handling’s stakeholders (p. 58)
selecting - 4
102-11 Precautionary 1.5 The implementation of our strategy (p. 20), 1.7 Customer-oriented
principle or approach philosophy (p. 22), 1.8 Customer and passenger personal data protection
(p. 26), 1.9 Assurance of Quality of Service (p. 28), 1.10 Responsibility in the 102-43 Approach to 4.3 Goldair Handling’s stakeholders (p. 58) § Framework of communication
supply chain (p. 30), 2.4 Monitoring of Company Performance Indicators stakeholder with stakeholders (p. 58) - 4
(p. 37), 2.6 Sustainable Development at Goldair Handling Bulgaria (p. 38), engagement
3.2 Management Committees (p. 45), 3.3 Internal Audit (p. 48), 3.4 Effective
risk management (p. 49), 3.5 Transparency and Conflict of Interest (p. 50), 102-44 Key topics and 4.3 Goldair Handling’s stakeholders (p. 58) § Framework of communication
4. Responsible operation and development (p. 52), 4.1 Sustainable concerns raised with stakeholders (p. 58) - 4
Development Management (p. 54), 4.2 Goldair Handling’s contribution -
to the Sustainable Development Goals (SDGs) (p. 55), 5.2. Training and 4
development of employees (p. 78), Improvement proposals to Reporting practice
Management (p. 82), 6.1 Occupational Health and Safety Management (p. 102-45 Entities included No entities other than Goldair Handling S.A. included in the Financial
86), 6.2 Cargo and Mail Handling (p. 88), 6.3 Ground Handling Equipment in the consolidated Statements - 4
Management (p. 89), 6.4 Security Programme against acts of unlawful financial statements
interference (p. 90), 6.5 Emergency Response Plan - ERP (p. 91),
6.6 Promotion of a Health and Safety culture (p. 92), 7.1 Management of
environmental matters (p. 99), 7.2 Lifelong learning on Environmental 102-46 Defining report About the Report (p. 116)
Awareness (p. 100), 7.4 Environmental investments (p. 103) contents and topic - 4
Boundaries

102-47 List of matelial topics 4.4 Materiality analysis (p. 63)
102-12 External initiatives 1.6 ground.net Alliance (p. 22), 4.2 Goldair Handling’s contribution to the - 4
Sustainable Development Goals (SDGs) (p. 55) - 4

102-13 Membership of 1.11. Membership in bodies and organisations (p. 33) - 4 102-48 Restatements of About the Report (p. 116)
associations information - 4
Strategy
102-49 Changes in reporting About the Report (p. 116)
102-14 Statement from senior Message from the CEO (p. 6) - 4 - 4
decision - maker

Ethics and integrity 102-50 Reporting period 01/01/2018 - 31/12/2018
- 4
102-16 Values, principles, 1.1. Vision, Mission and Our Values - How we operate (p. 12)
standards and norms Quality Assurance Policy, Marketing and communication Policy, Personal
of behaviour Data Protection Policy and Internal Regulation, Code of Conduct, 102-51 Date of most recent 01/01/2017 - 31/12/2017
Transparency Policy, Sustainable Development Policy, Safety Policy, - report - 4
Employee Complaints Policy, Internal -Workplace Regulations, 4
Environmental Policy, Procurement Regulations, Supplier Code of
Conduct 102-52 Reporting cycle Annual
http://www.goldair-handling.com/about-us/
- 4

Governance
102-53 Contact point for About the Report (p. 116)
102-18 Governance structure 3. Corporate Governance (p. 42) § 3.1 Corporate Governance and questions regarding - 4
organisational structure (p. 44), 3.2 Management Committees (p. 45) - 4 the report

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