Page 128 - GOLDAIR HANDLING APOLOGISMOS 2018

REPORT 2018

External External
GRI Standard Disclosure Page number or reference Omission GRI Standard Disclosure Page number or reference Omission
assurance assurance
Material Topics Material Topics
Employment Transparency and Anti-Corruption

103-1 Explanation of Message from the CEO (p. 6), 1.1 Vision, Mission and Our Values 103-1 Explanation of Message from the CEO (p. 6), 1.4 Business Model and Strategic
the Material Topic and - How we operate (p. 12), 1.4. Business model and strategic the Material Topic and Priorities (p. 18), 2.3 Corporate Governance (p. 37),
its Boundary priorities (p. 18), 5. Our people (p. 70) its Boundary 2.4 Monitoring of Company Performance Indicators (p. 37),
2.6 Sustainable Development at Goldair Handling Bulgaria (p. 38),
3. Corporate Governance (p. 42) § The Board of Directors and the
Management Team (p. 44), 3.3 Internal Audit (p. 48), 3.4 Effective
risk management (p. 49), 3.5 Transparency and Conflict of Interest
103-2 The 4.1 Sustainable Development Management (p. 54), 5. Our people
GRI 103: Management (p. 70) (p. 50), 4.1 Sustainable Development Management (p. 54)
Management Approach and its - 4
Approach components
GRI 103: 103-2 The 2.3 Corporate Governance (p. 37), 2.4 Monitoring of Company
Management Management Performance Indicators (p. 37), 3.3 Internal Audit (p. 48), -
Approach Approach and its 3.4 Effective risk management (p. 49), 3.5 Transparency and
103-3 Evaluation of 4.3 Goldair Handling’s stakeholders § Framework of components Conflict of Interest (p. 50) § Transparency Policy (p. 50), 4.2 Goldair
the Management communication with stakeholders (p. 58), 5. Our people (p. 70) Handling’s contribution to the Sustainable Development Goals
Approach § Goldair through the eyes of its people (p. 72)
(SDGs) (p. 55)

103-3 Evaluation of 3.5 Transparency and Conflict of Interest (p. 50) § Transparency
401-1 Total number of 5.1 Promotion of employment (p. 72) the Management Policy (p. 50), 4.2 Goldair Handling’s contribution to the Sustainable
employees and rate Approach Development Goals (SDGs) (p. 55), 4.3 Goldair Handling’s
of employee - 4 stakeholders § Framework of communication with stakeholders
GRI 401: turnover (hires, (p. 58)
Employment departures)
205-3 Confirmed During 2018, no cases of corruption were recorded/reported.
401-3 Parental leave 5.4 Open communication and additional benefits § Additional incidents of
benefits (p. 83) - 4 GRI 205: corruption and
Anti-corruption actions taken -
Customer and passenger privacy

103-1 Explanation of Message from the CEO (p. 6), 1.8 Customer and passenger
the Material Topic and personal data protection (p. 26), 2.6 Sustainable Development Business Continuity - BCM
its Boundary at Goldair Handling Bulgaria (p. 38) § Protection of Personal Data
(p. 39) 103-1 Explanation of Message from the CEO (p. 6), 1.2 Areas of Company activity (p. 14),
the Material Topic and 1.5 The implementation of our strategy (p. 20), 1.9 Assurance of
its Boundary Quality of Service § Integrated Management System (p. 28),
2.3 Corporate Governance (p. 37), 3. Corporate Governance
103-2 The 1.8 Customer and passenger personal data protection (p. 26)
GRI 103: Management § Personal Data Protection Policy and Internal Regulation (p. 26), § 3.1 Corporate Governance and organisational structure (p. 44),
Management Approach and its 2.6 Sustainable Development at Goldair Handling Bulgaria - 3.2 Management Committees (p. 45), 3.3 Internal Audit (p. 48),
Approach components § Protection of Personal Data (p. 39) 3.4 Effective risk management (p. 49)
GRI 103:
Management 103-2 The 2.3 Corporate Governance (p. 37), 3. Corporate Governance § 3.1 -
103-3 Evaluation of 1.8 Customer and passenger personal data protection (p. 26) Approach Management Corporate Governance and organisational structure (p. 44), 3.2
the Management § Personal Data Protection Policy and Internal Regulation (p. 26), Approach and its Management Committees (p. 45), 3.3 Internal Audit (p. 48), 3.4
Approach Data Protection Committee (p. 47), 4.3 Goldair Handling’s components Effective risk management (p. 49)
stakeholders § Framework of communication with
stakeholders (p. 58)
103-3 Evaluation of 3.2 Management Committees (p. 45), 3.3 Internal Audit (p. 48),
the Management 3.4 Effective risk management (p. 49)
418-1 Substantiated During the reporting period, Goldair Handling did not receive Approach
complaints any complaints or reports related to the violation of the privacy
concerning breaches of its customers or the violation of the privacy of its customers’
GRI 418: of customer privacy passengers. Goldair Handling 4.3 Goldair Handling’s stakeholders § Framework of
Customer and losses of - Indicator: Business communication with stakeholders (p. 58), 4.5 Goals achieved in
privacy customer data Continuity 2018 and targeting for 2019 (p. 68) -
The Company has set itself the goal of creating an integrated risk
management and business continuity system by 2020.

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