Page 125 - GOLDAIR HANDLING APOLOGISMOS 2018

REPORT 2018

GRI Disclosure Page number or reference Omission External GRI Standard Disclosure Page number or reference Omission External
Standard assurance assurance
GRI 101: Foundation 2016 Material Topics
GRI 102: General Disclosures (“core” option) Environmental and socio-economic compliance

Reporting practice
103-1 Explanation of Message from the CEO (p.6), 1.1 Vision, Mission and Our Values
the Material Topic and - How we operate (p. 12), 1.4. Business model and strategic
102-54 Claims of reporting in About the Report (p. 116) its Boundary priorities (p. 18)
accordance with the This publication is the third consecutive Corporate Responsibility and
GRI Standards Sustainable Development Report by Goldair Handling, as well as the
second one to be drawn up in accordance with the guidelines of the GRI - 4 103-2 The 2.4 Monitoring of Company Performance Indicators (p. 37),
Standards 2016 of the international organisation Global Reporting Initiative Management 3. Corporate Governance (p. 42), 3.2 Management Committees
(GRI) at the Core level. GRI 103: Approach and its (p. 45), 3.3 Internal Audit (p. 48), 3.4 Effective risk management -
Management components (p. 49), 3.5 Transparency and Conflict of Interest (p. 50), Excerpt
Approach from the Transparency Policy (p. 50), Excerpt from the Safety
Policy (p. 86), Excerpt from the Environmental Policy (p. 98)
102-55 GRI content index GRI content index (p. 119) - 4

103-3 Evaluation of 4.3 Goldair Handling’s stakeholders § Framework of
102-56 External assurance Independent Practitioner’s Limited Assurance Report for Goldair Handling - 4
S.A. (p. 133) the Management communication with stakeholders (p. 58)
Approach

307-1 The Company regularly monitors national and community
GRI 307:
Environmental Non-compliance with environmental legislation and complies with all legal and -
compliance environmental regulatory requirements. During the reporting period of the
laws and regulations Report (2018), no complaints were filed and no fines concerning
environmental matters were imposed on the Company.
External
GRI Standard Disclosure Page number or reference Omission
assurance Environmental protection and awareness-raising
Material Topics
103-1 Explanation of Message from the CEO (p. 6), 2.6 Sustainable Development
Customer service and customer satisfaction (corporate customers and passengers) the Material Topic and at Goldair Handling Bulgaria (p. 38) § Environmental Awareness
its Boundary (p. 41), 3.2 Management Committees (p. 45) § Quality,
103-1 Explanation of Message from the CEO (p.6), 1.1 Vision, Mission and Our Values - Environment and HACCP Committee (p. 46), 3.4 Effective risk
the Material Topic and How we operate (p. 12), 1.2 Areas of Company activity (p. 14), management (p. 49), 4.1 Sustainable Development Management
its Boundary 1.3 Goldair Handling Services (p. 16), 1.4 Business Model and (p. 54), 7. Environmental responsibility (p. 96), 7.1 Management of
Strategic Priorities (p. 18), 1.7 Customer-oriented philosophy (p. 22), environmental matters (p. 99)
1.8 Customer and passenger personal data protection (p. 26),
2. Goldair Handling Bulgaria (p. 34)
103-2 The 7.1 Management of environmental matters (p. 99), 7.2 Lifelong - 4
Management Learning on Environmental Awareness (p. 100)
103-2 The 1.4. Business Model and Strategic Priorities (p. 18), 1.7 Customer- Approach and its
Management oriented philosophy (p. 22), 1.8 Customer and passenger personal GRI 103: components
Approach and its data protection (p. 26), 1.9 Assurance of Quality of Service (p. 28), - Management
components 1.10 Responsibility in the supply Chain (p. 30), 2.6 Sustainable Approach
Development at Goldair Handling Bulgaria (p. 38) § Relationship with 103-3 Evaluation of 4.3 Goldair Handling’s stakeholders § Framework of
Customers (p. 38) § Protection of Personal Data (p. 39) the Management communication with stakeholders (p. 58), 5.2 Training and
GRI 103: Approach development of employees (p. 78), 7.2 Lifelong Learning
Management on Environmental Awareness (p. 100), 7.4 Environmental
Approach 103-3 Evaluation of 1.7 Customer-oriented philosophy (p. 22) § Responsible investments (p. 103)
the Management Communication (p. 23) § Satisfaction survey results (p. 24),
Approach 2.6 Sustainable Development at Goldair Handling Bulgaria (p. 38)
§ Goldair Handling Bulgaria customer satisfaction survey (p. 39), Goldair Handling 5.2 Training and development of employees (p. 78),
4.3 Goldair Handling’s stakeholders § Framework of communication Indicator: Lifelong 7.2 Lifelong Learning on Environmental Awareness (p. 100),
with stakeholders (p. 58) Learning on 7.4 Environmental investments (p. 103) -
Environmental
Awareness

Goldair Handling 1.7 Customer-oriented philosophy (p. 22) § Responsible
Indicator: Customer Communication (p. 23) § Satisfaction survey results (p. 24), GRI 306: 306-2 Waste by type 7.3 Environmental performance § Waste management (p. 102)
satisfaction surveys 2.6 Sustainable Development at Goldair Handling Bulgaria (p. 38) - Effluents and disposal method
(corporate customers § Goldair Handling Bulgaria customer satisfaction survey (p. 38) and - 4
and passengers) § Distinctions and Awards (p. 39) waste

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