Page 65 - GOLDAIR HANDLING APOLOGISMOS 2018

REPORT 2018

GROUPS OF STAKEHOLDERS AND CONTEXT OF INTERACTION

The Company is one of the largest employers in
Key issues Communication channels the country, offering and maintaining numerous
• Transparency and information • Meetings and events (2) jobs, both seasonal and permanent. Goldair
• Participation in initiatives and • Telephone and electronic communication Goldair Handling responds to its stakeholders’ Handling also procures products and services
needs and creates value through all its business
Institutional bodies actions (3) and social actions. The “added value” of Goldair from domestic suppliers, demonstrating its
• Determine the Company’s • Communication via Social Media (4) Handling - the Company’s social product - support for domestic production and activities in
framework of operation contributes to both the country’s broader economic practice. More specifically, the added value created
• Supervise compliance with development and the more specific support of all by Goldair Handling over the last two years (2017-
procedures and regulations groups of stakeholders. 2018) includes the following:
• Provide the Company’s operating How the Company responds
license
• Certification bodies monitor Audits by bodies on compliance with the ISO 9001, ISO 14001 & ISO 22000 systems.
compliance with ISO system
standards (management Details are included in section: “1. Goldair Handling: An Overview”. During 2018, the Company’s social product grew by about 15% compared to 2017.
systems)

SOCIAL PRODUCT (in euros) 2017 2018
Key issues Communication channels
• Information related to the services • Telephone and electronic Worker wages and benefits 45,139,504 51,187,979
and activities of the Company communication - when required (4)
Taxes paid 23,447,172 28,569,590
External Partners • Reliability and consistency • Advertising (2)
• Cooperate with the Company • Corporate website (4) Purchases by domestic suppliers (incl. VAT) 23,240,529 24,851,715
as they provide services that • Events (2) Purchases from external suppliers 2,619,414 4,055,172
Goldair Handling does not offer • Communication via Social Media (4)
TOTAL 94,446,619 108,664,456
through its own means

How the Company responds
4.4
Details are included in sections: “1. Goldair Handling: An Overview”,
“2. Goldair Handling Bulgaria” and “7. Environmental Responsibility” .
Materiality analysis

Applying the GRI Standards, Goldair Handling focuses on identifying the most fundamental sustainable development issues related to and
Key issues Communication channels affecting both the Company’s operation and its stakeholders. These issues, which emerge from the materiality analysis process, cover a
• Reliability, integrity, • Telephone and electronic range of topics and are incorporated in both the Corporate Responsibility and Sustainable Development Report and the annual corporate
and transparency communication (4) action plan of Goldair Handling.
Financial institutions • Updating on Company • Meetings (3) During the evaluation process, those issues which could lead to a wide range of changes in Goldair Handling’s performance were taken into
• Provide financial tools that are performance account as key topics/issues.
essential to the operation • Consistency with the obligations
of the Company of the Company The process of defining material topics (materiality analysis)
• Receive the required capital • Risk Management and Company
provision remuneration Growth STEP 5
STEP 4 Ranking of topics
STEP 3 Consolidation of pressure from on the materiality map
STEP 2 Assessment of the risks each group of stakeholders,
How the Company responds STEP 1 Recording of the material associated with each based on an assessment
Gathering of the issues issues of the Company’s material issue survey on the material issues
that have been raised industry
Details are listed in section “3. Corporate Governance”. by our stakeholders,
through their communication
with the Company

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