Page 66 - GOLDAIR HANDLING APOLOGISMOS 2018

REPORT 2018

The process of evaluating and prioritising material topics contributes to:
a/a GOLDAIR HANDLING MATERIAL ISSUES 2018 a/a
• Recognising strengths, weaknesses, and opportunities.
• Recording and assessing risks related to the pillars of the Company strategy. 1 Economic performance 11 Training and education
• Evaluating performance in order to take actions for improvement.
2 Expansion into new markets and strengthening 12 Employment
current market presence/Business development
By recognising its material topics and acting on them, Goldair Handling aims at increasing its competitive advantage and producing value for
3 Transparency and anti-corruption 13 Labour/ Management Relations
its stakeholders.
4 Business Continuity (BCM) 14 Diversity and equal opportunities
In 2019 an exercise was carried out to confirm the material issues that had emerged in the past. In this context, an assessment of existing
material issues regarding their impact on the Company was carried out. This exercise resulted in the ratification of the majority of existing 5 Customer service and customer satisfaction 15 Dialogue with stakeholders
issues and the emergence of the theme ‘Environmental protection and awareness’. The Company’s executives from both Greece and Bulgaria (corporate customers and passengers)
participated in the evaluation. 6 Passenger’s Health and Safety 16 Marketing communication

7 Customer and Passenger Privacy 17 Development of social actions and volunteerism
MATERIALITY MAP OF GOLDAIR HANDLING
8 Responsible supply management 18 Environmental and socio-economic compliance

9 Company’s response to high tourism 19 Environmental protection and awareness
6 10
10 Employee Health and Safety 20 Energy consumption and saving
3
18 8 12 7 4 1 20
STAKEHOLDERS’ PRESSURE 17 16 15 14 13 19 11 2
9

SIGNIFICANCE FOR THE COMPANY

64 65