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Monitoring Performance Safety Training and Awareness

Monitoring of the implementation of the safety procedures and the effectiveness of the safety barriers in We take constant care to promote our safety culture by continuously raising employee
place are crucial to the continuous improvement of our Safety Management System. awareness.

To achieve this target, we proceed to safety inspections, and we support a voluntary hazard reporting Goldair Handling provides initial and recurrent safety training to all employees. In addition,
system. These are two valuable information resources that enable the organization to be aware of the targeted seminars are delivered based on the needs of each position and circumstance. Some
existing hazards and effectively manage the related risks. examples of special trainings are following.

4,110 Voluntary Hazard Reports
Safety Department inspected
1,655 flights in ATH station and were submitted by our employees. Load control
conducted 247 inspections in staff was trained
Cargo Warehouse. This fact indicates the safety on Reporting Culture
culture nurtured in the organization. and Just Culture

Daily turnaround inspections The reports might refer to Safety

are conducted electronically incidents, Health and Safety Risk Assessment SMS Training
and the results are presented Incidents, COVID-19 cases, Training to our Middle to Goldair Handling
through Business Intelligence Hazards, Near Misses, etc. Management in ATH Bulgaria Management

(BI) reports. Station Team

Incident management Familiarization
to Athens International
In a case of an incident, irrespective of its severity, In addition, since 2022, all accidents, incidents Airport Fire Brigade
the Company follows a specific procedure to and near misses are submitted to the European personnel on Ramp
record, investigate and evaluate the circumstances Union Database (ECCAIRS) for statistical and Buses functions
under which the incident occurred and implement benchmarking purposes. Under the same scope,
improvement actions to avoid re-occurrence. in 2022 Goldair Handling became member of
The incidents and/or accidents occurred at all IATA IDX database for Aircraft Damages, Loading
Company’s facilities, are reported through the Errors and Staff injuries. Continuous communication is a key factor to enhance safety culture. Safety department issues Safety
internal digital platform “flightracker”. During 2021, Bulletins, Ground Safety Alerts and Safety Notices towards this scope.
the Company upgraded the “flightracker” platform,
to be able to record an incident in real time. 2021 2022
" Safety issues that may arise from the Ground Safety 4 Safety Bulletin > 10 Safety Bulletin

Voluntary Hazard Report system are
11 Ground Safety Alerts
9 Ground Safety Alert
Investigation Toolkit
presented in the Safety newsletter, which
is published twice per year, in order to was created to help those 2 Human Factor Bulletin 2 Human Factors Bulletin
2 Safety Notices
11 Monthly Safety Reports
" 1 Cargo Bulletin 2 Safety Newsletters
raise awareness of all employees. who perform investigations.
All employees have the opportunity to submit a Cargo Safety Investigation Toolkit 1 Cargo Safety Alert
was created to help those
Voluntary Hazard Report, by an email or by a paper who perform investigations 9 Monthly Safety Summary reports
form mentioning any unsafe behavior or near miss. at Cargo Warehouse.
Department supervisors or shift managers are
responsible for the submission to the digital platform.

76 ESG & SUSTAINABILITY REPORT 2021-2022 77