Page 80 - Goldair_Handling_F WEB

Emergency Response

Promoting posters were also created focusing on:
• Safety on Ramp Given the services provided by Goldair Handling, it is undoubted that the Company will be actively involved
• Top Threats per department in the response actions that will take place in case of an emergency scenario in the airport area.
• Dangerous Goods
• Loading Errors Our Approach
• Delay Code stress named “Delay Code 100” Goldair Handling has established an Emergency In 2022, the Emergency Response Plan
11 Employees Response Plan and based on that, it organizes, in was revised, and all relevant Appendices
were awarded regular basis, readiness exercises and drills. The uploaded on the Company's internal portal
by Athens emergency exercises and drills are organized in
International Airport collaboration with airport authorities and other Civil Defense Department of the Hellenic Police.
with Safety Award partners. Apart from the exercises, the Company Therefore, an updated version of its internal Civil
in 2021 implements ERP trainings for all involved employees. Defense Regulation for the years 2021 and 2022
The Company has also established fire safety has been issued. For 2022 an annual inspection/audit
teams at Athens and all regional stations in order to was performed by an echelon consisted of Hellenic
Last but not least, in 2021 and 2022, Goldair Handling run two major campaigns aiming to enhance respond effectively in related situations. It is worth Police, EKAV (Aeronautical Division), Airport Fire
employee’s awareness in ATH airport and all Outstations. mentioned that Goldair Handling is organized as Brigade, Labor Inspectorate and Urban Development
an Independent Civil Defense Foundation by the Commission.

In the following Tables, some detailed information is presented in reference to Emergency activities for the
Foreign Object Damage (FOD) campaign Zero aircraft damage campaign
years 2021 and 2022.
2021 2021

Emergency Response Plan activation Drills and Exercises:
As a result of the awareness efforts, we managed to reduce aircraft damages 29 times (28 in ATH & 1 in KGS): • 7 DGR Drills
in Athens station by 67% vs 2016 • 2 Building evacuation • 2 Evacuation drills at our GSE workshop and
• 1 Aircraft removal 1 evacuation drill at our Cargo Warehouse
• 5 Full emergency • 5 Tabletop exercises at 5 stations along
• 15 Local Standby with Air France
• 6 Medical diversions • Tabletop exercise with Emirates
2022 2022

Participation in Safety Conferences and Events
Emergency Response Plan activation Drills and Exercises:
28 times: • 12 DGR Drills in ATH station
Goldair Handling Safety Department represents the Company in conferences and related events, presenting • 1 Accident (in-flight fire) • Email phishing drills in cooperation with 85IT
the particularities of airport facilities and the ground handling services. Through the participation in such • 2 Building evacuations at Cargo Warehouse - Department
events, the Company monitors the industry trends, as a leading company in its sector. real cases • 2 evacuation drills at our GSE workshop and
• 2 Bomb threats 2 evacuation drills at our Cargo Warehouse
During 2021 and 2022, the Company participated in the following: • 1 Aircraft removal at KGS airport on RWY • Tabletop exercises at 3 stations
(flat tire of Life Line Aviation) (ZTH/RHO/SKG) along with Air France
• The inaugural GADM Participant’s Forum in Dubai for Ground Handlers • 2 Full emergency • Tabletop exercise along with Aegean/Olympic
• IATA Safety Conference in Dubai 25-27 October 2022 • 12 Local Standby via Webex at 22 airports with 177 participants
• Safety Week campaign organized by Fraport Greece at all 14 airports. In addition, Goldair Handling Safety • 4 Medical diversions • Tabletop exercise with Emirates
Manager was Official Guest of Fraport Greece at SKG station where he delivered a presentation. • 1 Aircraft rolled backwards due to chocks
• IATA SMS for Ground Handling training course in Frankfurt absence (NetJets) • 2 Tabletop exercises with Etihad Airways
• 1 Aircraft return to ramp (JTR - Smoke in Cabin) • Athens International Airport emergency partial
Also, Goldair Handling participated in the following campaigns organized by EASA: exercise
• “Ramp-Up - Be Ready, Stay Safe" translating the material in Greek
• “Ready to Fly Resource Package”

78 ESG & SUSTAINABILITY REPORT 2021-2022 79