Page 56 - GOLDAIR HANDLING APOLOGISMOS 2016

6.3 EDUCATION AND TRAINING G4-LA9 giving them the satisfaction of self-improvement in their NEW SKILLS DEVELOPED
G4-LA11 G4-HR2 particular field but also of personal development.
The education and training of its personnel represents
an investment for Goldair Handling, which is why it During 2016, a total of 45,506 training hours were
offers its employees opportunities to develop both their provided to 1,442 employees (corresponding to an
technical and their personal skills. The empowerment of average of 32 training hours per employee). Environmental awareness First Aid seminar Passenger service Dealing with Emergencies Awareness/Information on disability and equality Familiarization with the use of equipment Knowledge of hazardous materials/merchandise
the company’s employees improves their efficiency and
helps them develop their knowledge about their job,

Average training hours
Employee Category Number of employees Training hours WORKERS √ √ √ √ √
per employee
WORKERS 746 21.628 29 DRIVERS √ √ √ √

DRIVERS 74 1.776 24 OFFICE EMPLOYEES √ √ √ √ √ √ √
OFFICE EMPLOYEES 564 20.304 36 OPERATORS √ √ √ √ √

OPERATORS 58 1.798 31
TOTAL 1.442 45.506 32 SKILLS DEVELOPMENT PROGRAM

NUMBER OF HOURS DEDICATED 181
Training data by gender:
NUMBER OF EMPLOYEES WHO GAINED NEW KNOWLEDGE 341
Average Training Training Total
Employee Category Men Women Total training hours hours – hours - training
by year Men Women hours PARTICIPATION RATE 19,70%
MANAGERS 24 30 54 3 72 90 162

WORKERS 547 106 653 6 3.204 630 3.834 Evaluations
Goldair Handling reviews the performance of its year, with a specific timetable per target, as well as his/
DRIVERS 81 2 83 5 405 10 415
employees on an annual basis in order to enable their her training needs, that will lead to the employee’s further
OFFICE EMPLOYEES 297 489 786 4 1.188 1.956 3.144 professional and personal development. During the improvement and development.
evaluation, face-to-face meetings are held with the
OPERATORS 159 0 159 4 636 0 636
head of the department or with the HR Department of In 2016, a total of 1,467 employees (84.55%) of
the company, where the employee’s targets for the year permanent personnel (i.e. 1,735 individuals), completed
TOTAL 1.108 627 1.735 4 5.505 2.686 8.191
under review are discussed and his/her performance successfully their evaluation, as shown in the following
is assessed using objective criteria. At the end of the table.
evaluation, the employee is informed of its outcome and
The most important new training and development In 2017, by integrating the training program for corporate
discusses with the evaluator the new targets for the next
programs of Goldair Handling in 2016 were the responsibility and sustainable development into the
following: compulsory e-learning training for all its employees,
Goldair Handling will ensure, that all its employees will
Pilot launch of the program “On-the-Job Training” in receive basic training regarding human rights and the
some stations. Starting from 1.1.2017, the company company’s respective policy. PERCENTAGE OF PERMANENT EMPLOYEES RECEIVING REGULAR PERFORMANCE AND CAREER
will conduct this program for new employees in all of DEVELOPMENT REVIEWS, BY GENDER AND BY EMPLOYEE CATEGORY (2016)
its stations. Skills Development
Broadening the base of internal trainers. In 2016, In the context of the required theoretical trainings taking
EMPLOYEE CATEGORY TOTAL MEN WOMEN PERCENTAGE
internal trainers were up to 87, including On-the-Job place, Goldair Handling employees, depending on
Trainers. their employee category and specialization, acquire new MANAGEMENT 60 24 36 92.31%
Launching of an e-learning seminar on the Safety skills in security, hazardous materials management, use
WORKERS 548 460 88 87.26%
Management System (SMS). The respective of computers, first aid administration and passenger/
e-learning program on Security Awareness, customer service. These trainings are aimed at developing DRIVERS 77 75 2 92.77%
Environmental Awareness and the ALTEA Flight communication and teamwork and stress management
OFFICE EMPLOYEES 633 244 389 80.03%
Management will be uploaded to the company’s techniques, as well as at promoting the active
Intranet (Compass) during summer of 2017. participation of employees in environmental activities. OPERATORS 149 149 0 88.69%
Personnel training in corporate responsibility and
TOTAL 1467 952 515 84.55%
sustainability issues.

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