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Stakeholder Engagement

In order for Goldair Handling to ensure robust sustainability practices, in line with its markets of operation, The Company identifies as stakeholders every person or individual groups which affect or are directly /
it ensures that stakeholder engagement is high in the corporate agenda. For this reason, engaging its indirectly affected by the business activities of Goldair Handling. The organization promotes a two-way
stakeholders is important for the Company, so as to understand their expectations and concerns, and embed communication and open dialogue with its stakeholders and has, hence, established a multi-channel
those into the business approach by taking appropriate actions. stakeholder engagement framework.

Shareholders Employees & Trade Union Customers Passengers Suppliers State / Regulatory Local Communities & NGOs Institutional Bodies External Partners Financial
Authorities Institutions
● Monthly meetings ● Middle management meetings ● Corporate website ● Corporate website ● Telephone ● Telephone ● Partnership in joint actions ● Meetings and events ● Telephone and electronic ● Telephone
● Telephone with the Management team ● Telephone ● Press releases and and electronic and electronic ● Corporate website ● Telephone communication and electronic
and electronic ● Human Resources Department and electronic advertising communication communication, ● Advertising and press and electronic ● Advertising campaigns communication
communication ● Annual employee assessment communication with ● Procedure for ● Procurement ● Meetings ● Events and meetings ● Communication via ● Corporate website ● Meetings
communication
releases
as required
● Biannual employee satisfaction
● Annual General
managing complaints
the Commercial
department
COMMUNICATION CHANNELS Report ● Information via mobile text ● Annual customer page COMMUNICATION CHANNELS
● Dedicated events
Department and
survey
● Communication via
Shareholders’ Meeting
● Meetings
● Communication via social
● Communication via
social media
● Company web
social media
● Annual Sustainability
● Telephone and electronic
other Company
media
social media
communication
departments
satisfaction survey
messages
● Communication via social media ● Meetings and events
● Corporate events (2-4 per year
● Participation in fairs
● Presentations and
at various levels)
printed material
● Weekly presence of a member of
the personnel office at an airport ● Communication via
office for direct service
● Regional station inspection
programme for proper social media
compliance with the procedures
and contact with employees
● Intranet
● High quality of services ● Recognition, equal opportunities ● High quality of ● Health and safety ● Transparency ● Compliance with ● Corporate volunteerism ● Transparency and ● Information concerning ● Reliability,
provided and equal treatment services and ● Immediate response and reliability the requirements of ● Promoting and supporting information the services and integrity and
● Maintaining a good ● Workplace health and safety innovation to requests and ● Compliance legislation their social work ● Participation in activities of the Company transparency
reputation ● Education, development ● Reliability and complaints with the laws ● Transparency and ● Cooperation and information initiatives and actions ● Reliability and ● Updating on
● Reliability and ● Information related to the ● Satisfaction and ● Service quality ● Information reliability ● Strong partnerships ● Transparency ● Consistency
character
and regulations
of personal skills and
Company
consistency
● Protection of
of the market
transparency
advancement
performance
IMPORTANT ISSUES ● Company growth, ● Stable working environment ● Immediate response ● Responsible related to the IMPORTANT ISSUES ● Risk
safety
● Character and integrity
personal data
Company’s development and
with the
progress
profitability and
to incidents
advertising
services of the
obligations of
Company
● Responsible

sustainability
the Company
● Transparent and merit-based
communication and
● Expansion into new
system for internal promotion
markets
advertising
management
● Proper corporate
governance, risk
laws and regulations
growth
of the market
management, and an ● Compliance with the and Company
active role in decision- ● Immediacy of service
making ● Resolution of
● Dividend yield complaints
● Transparency in relations
with stakeholders ● Full compliance ● Job creation ● Audits by bodies on ● Further information is ● Further
● Publication of results, ● The Company’s overall ● IATA - ISAGO certified ● IATA - ISAGO ● Procurements with legislation ● Support of vulnerable social compliance with the presented in section information
announcements and organizational and response service provider certified service regulation ● Further information groups ISO 9001, ISO 14001 "Corporate profile" is presented
financial statements, framework on Human ● ISO 9001 Quality provider ● Further is presented ● Voluntary employee actions ● Further information is in section
& ISO 22000 systems
COMPANY RESPONSE ● Publication of an annual employees" ● Application of ISO ● ISO 14001 in sections COMPANY RESPONSE "Social initiatives" "Corporate profile"
with sufficient
information
Resources issues is presented
Management System ● ISO 9001 Quality
"Corporate
● Further information is
in section
information provided to
is presented
in section "Empowered
Management System
● ISO 14001
presented in section
profile"
"Corporate profile"
presented in section
shareholders
Environmental
"Corporate
Environmental
Management System
profile"
Sustainability Report
Management System
● Application of ISO
22000 Food Safety
and "Our
● Further information is
Standard
presented in section
22000 Food Safety
environmental
"Corporate profile"
● Further information
Standard
is presented in in
priorities"
sections "Corporate ● Annual Sustainability strategic
Report
profile" and "Our ● Further information is
environmental presented in section
strategic priorities" "Corporate profile"
42 ESG & SUSTAINABILITY REPORT 2021-2022 43