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Communication with Our People 2021 2022

More than 70 mass sms and 97 mass emails sent More than 130 mass sms and 204 mass emails
At Goldair Handling, we place great emphasis on continuous, interactive and substantial to our employees sent
communication with our employees in order to strengthen their relations with the Management
team and promote the Company’s values and culture. We implement actions through which employees
are informed accurately and in a timely manner about policies, procedures and changes, and in the context of
our ‘open door’ policy, we encourage them to express new ideas and proposals for our further improvement.

The most important channels of communication are: Improvement Proposals Our Approach to the Covid-19
Pandemic
With the aim of strengthening the ‘open door’ policy,
employees can submit their proposals for the The Covid-19 pandemic was one of the biggest
continuous improvement and development of the challenges the global community has faced in recent
Company’s processes and for the provision of high- years. From the beginning of the pandemic, and
level services through the online ‘Improvement under these unprecedented circumstances, Goldair
Proposals’ application in Compass. Handling has taken a number of actions to ensure its

13 meetings with the Company’s HR quarterly newsletter in which the During 2021 and 2022, 41 proposals were unhindered and smooth operation and to provide its
middle management team within Company recognizes and rewards submitted to the Quality Department, of employees with a safe work environment.
the reference years its employees and promotes their which 25% have already been processed and
employment experience Safeguarding the health of our entire workforce was
answered. an important part of our strategy, and as a result our
actions were fully aligned with the requirements
As from January 2022, weekly meetings Moreover, every day, a member of our Human
with the Company’s representative at Resources Department carries out inspections in and The guidelines of the National Public
all airports in the Company’s network Human Resources Business Partner order to investigate any concern or question from Company Health Organisation. In
role in order to enhance communication employees in all of the Company’s departments. In retained all addition, a comprehensive
and prompt problem resolution. framework of actions was
this context, the Management team holds regular of its employees implemented, aiming
meetings with the employee’s union, which directly during the pandemic, at immediate and
Complaint Handling, Violence Prevention and openly communicates its proposals. In 2021 8 supporting
Policy - in accordance with articles 9 and meetings took place, and 8 in 2022. them in practice effective response to
10 of Law 4808/2021- and the Grievance in this extremely the pandemic at all our
Mechanism System have been launched Process for Improvement Proposal The framework of the Company’s transparent difficult facilities. Moreover, ATH
at Goldair Handling in order to assure where employees can submit, through communication is fulfilled with the Employee Code situation Cargo Warehouse Station
that all employees as treated equally an application, their proposals to the of Conduct. This is shared with all employees, supported humanitarian
and there is no discrimination issue Company's representative. outlining the channels and procedures they can initiatives and handled
raised or mobbing cases been handled use to voice their concerns or complaints. successfully increased
immediately. When such case occurs demand of medical and
within the Company, the appointed healthcare supplies (vaccines masks Covid-19 Tests
members of the Management Team, Communication with employees gloves pharmaceuticals etc.).
the Human Resources Director and the regarding the Company’s news, More specifically, some of the actions that the
CSO, Quality and Environment Manager actions and procedure changes, via Company undertook were:
are responsible to conduct respective email and sms.
interviews and take all necessary actions 88.43% of employees states • Constant communication about Covid-19 and
in order to investigate the case and that she/he knows how to submit the response measures taken by the Company
proceed with corrective actions if needed. • Frequent revision of corporate COVID-19
Formal registration of employees’ an Improvement proposal based protocol
operational opinions in the evaluation on the Company's process • Periodic molecular Covid-19 tests
form employee surveys και training (via employee satisfaction survey) • Provision of medical sanitary materials
evaluations questionnaires (antiseptics, surgical masks) in all areas

66 ESG & SUSTAINABILITY REPORT 2021-2022 67