Page 68 - Goldair_Handling_F WEB

Communication with Our People
At Goldair Handling, we place great emphasis on continuous, interactive and substantial
communication with our employees in order to strengthen their relations with the Management
team and promote the Company’s values and culture. We implement actions through which employees
are informed accurately and in a timely manner about policies, procedures and changes, and in the context of
our ‘open door’ policy, we encourage them to express new ideas and proposals for our further improvement.
The most important channels of communication are:
13 meetings with the Company’s
middle management team within
the reference years
As from January 2022, weekly meetings
with the Company’s representative at
all airports in the Company’s network
Complaint Handling, Violence Prevention
Policy - in accordance with articles 9 and
10 of Law 4808/2021- and the Grievance
Mechanism System have been launched
at Goldair Handling in order to assure
that all employees as treated equally
and there is no discrimination issue
raised or mobbing cases been handled
immediately. When such case occurs
within the Company, the appointed
members of the Management Team,
the Human Resources Director and the
CSO, Quality and Environment Manager
are responsible to conduct respective
interviews and take all necessary actions
in order to investigate the case and
proceed with corrective actions if needed.
66
2021
HR quarterly newsletter in which the
Company recognizes and rewards
its employees and promotes their
employment experience
Human Resources Business Partner
role in order to enhance communication
and prompt problem resolution.
Process for Improvement Proposal
where employees can submit, through
an application, their proposals to the
Company's representative.
Communication with employees
regarding the Company’s news,
actions and procedure changes, via
email and sms.
Formal registration of employees’
operational opinions in the evaluation
form employee surveys και training
evaluations questionnaires
2022
More than 70 mass sms and 97 mass emails sent More than 130 mass sms and 204 mass emails
to our employees sent
Improvement Proposals Our Approach to the Covid-19
Pandemic
With the aim of strengthening the ‘open door’ policy,
employees can submit their proposals for the The Covid-19 pandemic was one of the biggest
continuous improvement and development of the challenges the global community has faced in recent
Company’s processes and for the provision of high- years. From the beginning of the pandemic, and
level services through the online ‘Improvement under these unprecedented circumstances, Goldair
Proposals’ application in Compass. Handling has taken a number of actions to ensure its
During 2021 and 2022, 41 proposals were unhindered and smooth operation and to provide its
submitted to the Quality Department, of employees with a safe work environment.
which 25% have already been processed and
Safeguarding the health of our entire workforce was
answered. an important part of our strategy, and as a result our
actions were fully aligned with the requirements
Moreover, every day, a member of our Human
Resources Department carries out inspections in and The guidelines of the National Public
order to investigate any concern or question from Company Health Organisation. In
employees in all of the Company’s departments. In retained all addition, a comprehensive
framework of actions was
this context, the Management team holds regular of its employees implemented, aiming
meetings with the employee’s union, which directly during the pandemic, at immediate and
and openly communicates its proposals. In 2021 8 supporting
meetings took place, and 8 in 2022. them in practice effective response to
in this extremely the pandemic at all our
The framework of the Company’s transparent difficult facilities. Moreover, ATH
communication is fulfilled with the Employee Code situation Cargo Warehouse Station
of Conduct. This is shared with all employees, supported humanitarian
outlining the channels and procedures they can initiatives and handled
use to voice their concerns or complaints. successfully increased
demand of medical and
healthcare supplies (vaccines masks Covid-19 Tests
gloves pharmaceuticals etc.).
More specifically, some of the actions that the
Company undertook were:
88.43% of employees states • Constant communication about Covid-19 and
that she/he knows how to submit the response measures taken by the Company
• Frequent revision of corporate COVID-19
an Improvement proposal based protocol
on the Company's process • Periodic molecular Covid-19 tests
(via employee satisfaction survey) • Provision of medical sanitary materials
(antiseptics, surgical masks) in all areas
ESG & SUSTAINABILITY REPORT 2021-2022 67