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Training hours by subject 2022 Talent Management - Staff Vacancy Notices Handling Talent Pool or will immediately fill a
position that has arisen. In addition, if they join
We have developed ‘Talent Management’ and the Company's Talent Pool, they will have the
‘Staff Vacancy Notices’ internal procedures. opportunity to attend a personalised training
Employees who wish to and possess the required and development programme. During 2021 and
11% qualifications may participate in these procedures. 2022, 433 employees expressed interest and 127

Candidates who successfully pass all the stages positions were filled. The results from these two
21% will either secure their participation in the Goldair procedures were:
Equipment familiarization

Dealing with hazardous materials
or suspicious items 2021 2022
Empace equality
37 Staff Vacancy Notices for the filling of > 38 Staff Vacancy Notices for the completion of
25% Emergency response 72 internal posts 82 internal posts

Passengers service 6 new administrative positions 13 new administrative positions
16% First Aids 3 new operational positions of responsibility 12 new operational positions of responsibility
22 promotions to operational positions 37 promotions to operational positions
Environmental awareness 6 promotions to managerial positions 14 promotions to managerial positions
of responsibility of responsibility
4% 11% 2 positions renamed 5 positions renamed

12%

Performance Evaluation aims at an honest dialogue between superiors and
At Goldair Handling we believe in and support subordinates regarding the areas of improvements
the value of employee performance appraisal in skills and behavior, also setting the targets for
as an important tool for further development and the next year. During the evaluation, one-to-one
for recognition of employees’ contributions to the meetings are held between each employee and
Company’s positive results. The performance the department head and/or the duty officer, who
On-the-job training - Train the Trainer digital recording and management of all these evaluation is carried out on an annual basis, for all are responsible for the evaluation. The process
At Goldair Handling we apply the ‘on-the-job findings and actions on the Flight Tracker platform. employees (permanent and seasonal) who have is completed with an open dialogue between the
training’ approach, and employees, after passing The ultimate purpose of this notification is to completed more than a year as an employee within supervisor and the appraisee, with the possibility
written tests in the recruitment process, are called highlight correct and incorrect practices and the the Company. Through this process, the Company of comments exchanged by both.
on to apply what they have learned with the help timely undertaking of corrective actions regarding
of a job trainer. the latter (e.g. functionalities: Automated daily
reporting, Ability to create specializes reports). 2021 2022
Another training method is ‘train the trainer’,
where interactive trainings are held, aimed at the Competency Based Training Assessment 1,632 employee evaluations > 2,253 employee evaluations
thorough training of job trainers so that they can (CBTA) with 33 Performance Excellence Awards with 31 Performance Excellence Award
acquire the behavioral tools for implementation In 2022, Goldair Handling attained the IATA
of their new project. The trainings are conducted CBTA Corporate certification, attesting that the
either in person or online through a two-hour Company’s dangerous goods training programme
mentoring session. is benchmarked against and meets the IATA's
Dangerous Goods Regulations training provisions
Staff Performance Assessment (SPA) under the competency-based training and
The most important tool that helps us with assessment approach. Goldair Handling was the
progress control for both seasonal and permanent first organisation to receive this certification in
staff and makes our actions measurable is the Greece and only the 8th worldwide at that time.

62 ESG & SUSTAINABILITY REPORT 2021-2022 63