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Seasonal employees                                                                     Attracting and Retaining                            part of our family, with our main concern being their
                                                                                                                                   Human Resources                                     further development. During the reporting period,
                          Distribution of seasonal employees by gender and hierarchical level                                                                                          82 internships were carried out (35 in 2021 and 47
                                                                                                                                                                                       in 2022), of which 27 have transitioned to regular
                                                                                                                                   We put special emphasis on providing our new        recruitment (21 in 2021 and 6 in 2022).
                                2021                                             2022                                              candidates  with  a  wide  spectrum  of  aviation
                                                                                                                                   education, as well as personal development trainings,
                                                                                                                                   that embrace Goldair Handling’s values, strategy and
                Operators      67                                  Operators    19
                                                                                                                                   culture. For this purpose, we maintain an in-house   Human Capital
                  Drivers     55                                      Drivers   17                                                 recruitment center that is exclusively tasked with
                                                                                                                                   finding candidates and conducting the interviews for   Development
                Workforce      377       116                       Workforce     204       27
                                                                                                                                   the job positions.
             Administrative   174          350                  Administrative   116       226
                     staff                                              staff                                                                                                          At Goldair Handling, we take great pride in
                                                                                                                                      Our Human Resources Department received          our  outstanding  performance  in  employment
                Managers  3   5                                    Managers   3  1
                                                                                                                                      the Honorary Distinction “HeRa” - HRM            practices, which we view as a key element of our
                                                                                                                                      Social Project 2022 for the participation of     overall sustainability strategy. Recognizing the
                                                                                                                                      Goldair Handling in the “#JobDay 45+ &           value of nurturing talent, we have implemented a
                                                       Men      Women
                                                                                                                                      Refugees” event organized by Skywalker.gr.       comprehensive approach to employee development,
                                  Number of seasonal employees by region and gender                                                                                                    ensuring that even our seasonal employees are
                                                                                                                                   The Company’s Recruitment Centre consists of four   given equal opportunities to grow and succeed
                                                                                                                                   dedicated recruiters, who have been developed       within the Company. Through a diverse array of
                                2021                                             2022                                              within the Company, with experience in operational   training programmes, we equip employees with
                                                                                                                                   positions of responsibility, trained by specialized   the necessary skills and knowledge to excel in their
                                                                                                                                   external agencies in order to acquire certification as   roles, fostering a culture of continuous learning and
                                                     798                                                                           recruiters.                                         improvement.

                                                                                                                                     Company's recruitment strategy is endorsed by:    Employee Training
                     467
                                     331         349
                 209                                                                              309  304                           • Social media campaigns                          Goldair Handling’s longstanding goal is to provide
                                 140                             170  189          139                                               • Career days                                     appropriate training and development opportunities
                                                                                       115
                                                                                                                                     • Internal ‘Bring a Friend’ programmes            for its employees in order to enhance their knowledge,
                                                                                                                                     • Cooperation with outsourcing agencies           skills and talents. The trainings are focused both on
                  Men           Woman             Total            Men           Woman             Total                             • Advertisements in press                         technical requirements, for safe performance in their

                                                     Athens      Outstations                                                         • Subway recruitment campaigns                    duties, and on soft skills. In line with its commitment to
                                                                                                                                                                                       continuous improvement, Goldair Handling implements
                                                                                                                                   In 2022 we collaborated with KnowI, an award-       a comprehensive evaluation process for
                                                                                                                                   winning organisation with the Trust Education Brand   its training programs, including the
                                    Number of seasonal employees by region and age
                                                                                                                                   that designs and delivers education programmes,     distribution of anonymous training
                                                                                                                                   trainings and mentoring programmes that inspire,    evaluation questionnaires
                                2021                                             2022                                              develop and finally ‘change the lives’ of people    to all trained employees.    77.42%

                                                                                                                                   involved. During 2021 and 2022, more than 8,500    These questionnaires          of employees
                                                                                                                                   interviews were arranged and more than 5,500        aim to gather valuable    declares that she/he
                                                                                                                                   interviews were conducted for all the Company’s     feedback and insights         is satisfied
                                    380                                                                                            open positions.                                     from the employees          with the training
                                                                                                                                                                                       themselves, enabling
                     227                                                                                                                                                                                           he/she receives
                 184           136                  191        181 155         111                                                 Internship Opportunities                            Goldair Handling to
                                                29                                   97                                                                                                                              (via employee
                                                                                                17   52                                                                                gauge the effectiveness        satisfaction
                                                                                                                                   At Goldair Handling we actively support university   of the training initiatives and   survey)
                  <30            30-50             +51             <30            30-50            +51                             students by providing internship opportunities at   make informed adjustments
                                                                                                                                   our facilities. In this context, we strategically select   to further enhance the learning
                                                     Athens      Outstations
                                                                                                                                   and collaborate with candidates who wish to be      experience. By actively soliciting



            58                                                                                                                     ESG & SUSTAINABILITY REPORT 2021-2022                                                          59
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