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Our Employment Culture

Abousamra Chantir
Check-in Agent
" I have been working at the Company for six months.

Even though I'm new, I feel welcomed and embraced,
Immediacy / Consistency: Teamwork: Respect: which I haven't felt in any other company.
Adaptability: I am consistent I am a living cell I respect
I react immediately in my actions of the team everyone's
and effectively and opinion
to challenges commitments and work
Stefanos Naziroglou
Airports Operations Manager, Bulgaria

I took up my first duties at Goldair Handling in 2007, where I held the position of
check-in agent and stayed for about 2 years, and then I was given the opportunity
to be promoted to shift and flight supervisor in the passenger service area.
" departments and in various positions at the Athens airport. In December 2015,
93.16% of employees declare that they want From then until today, about 15 years have passed, and through continuous
What our employees think: to belong to this Company training and mainly with the trust that Company's management have shown
(based on employee satisfaction survey results) to me, I had the opportunity to work in almost all of the Company's operational

again through Goldair Handling management, I was given the opportunity to
assume positions of responsibility in various projects outside Greece, specifically
in Ethiopia and Bulgaria.
I can say with absolute certainty that, beyond the part of the strong professional
Dimitrios Kourtesis relationship, a very strong two-way feeling of love and personal commitment has
Passenger & PRM Services Manager developed, since Goldair Handling is a second family for me.
" ‘development’, and an example is me. I started as an Aircraft Loader We prioritize maintaining a fair work environment by offering training opportunities, fostering continuous
If I could describe the Company in one word, I would say

and today I am the Company's Manager of Passenger Ground
development, providing benefits, and encouraging open dialogue. Our employee satisfaction survey,
Handling and Manager of Passenger Services with Reduced
which were conducted from November 2021 to January 2022, underscored these factors as significant
Mobility. For the future I would like the Company to continue to
support the development of its people, as it supported me and all
to gain valuable insights, conclusions, and identify areas for improvement in our work environment. By
employees. advantages. These surveys were completed by 65% of our staff members and are conducted biennially
prioritizing employee feedback and taking action to address their concerns, we strive to create a positive
and supportive workplace that fosters growth and success for all.

Our People at a Glance

Greta Kapogianni As Goldair Handling's primary business is linked to airline operations, flight frequency, and the number
Cargo Network Coordinator
of passengers served, our workforce size fluctuates seasonally, particularly during the peak summer
" After many years of experience in Greece and abroad, I joined months when tourist traffic increases. We remain steadfast in our commitment to cultivating a fair and
inclusive workplace, where seasonal employees not only enjoy competitive benefits, but also receive
the workforce of Goldair Handling in 2018, and within a short
annual performance evaluations that provide constructive feedback and identify opportunities for growth.
period of time I developed into the versatile role of Cargo Network
By offering promotions to these dedicated individuals, we inspire them to build lasting careers with us,
Coordinator. The fundamental principles and values of our Company,
ultimately bolstering the stability and strength of our workforce.
combined with its technical, operational and functional aspects,
make everyday life exciting in the midst of an environment that is
constantly evolving. This comprehensive approach to employee engagement and development benefits our team members while also
contributing to our Company's long-term sustainability, solidifying Goldair Handling's position as an industry leader.

54 ESG & SUSTAINABILITY REPORT 2021-2022 55

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